CHETHAN C
Bangalore
Summary
To Apply My Education and Experience in a Challenging & Responsible Managerial Position in the areas of Customer Service Operations, Customer Satisfaction Enhancement, Team building and Training, Complaint Handling and Resolution.
Excellent knowledge & understanding of the market and competition. Demonstrated ability in building good customer relationships, retaining customer confidence, and building customer loyalty. Good team-building skills. As a leader, led a large team & motivated them to achieve goals. My strength lie in my ability to conceive & implement creative strategic plan actions to satisfy customers and bring the organization to a profitable stage. I am confidently exploring new professional challenges where I can further leverage my key 'Business Development' skills and capabilities, to provide strong and decisive leadership in a dynamic service organization.
Overview
5
5
years of professional experience
Work History
Royal Durga Pvt Ltd
- Current
- GPS Tracking
- Coordinator with schools & parents
- Live tracking
Service Coordinator
Mahabala Enterprises
Bangalore
01.2021 - 12.2024
- Monitored customer service performance in designated operational areas.
- Resolved escalated customer complaints, ensuring adherence to performance standards.
- Exceed operational and revenue targets consistently.
- Maintained consistent turnaround times across all service processes.
- Possessed extensive knowledge of customer service operations.
- Demonstrated proficiency in MS Office Suite, including Excel, Word, and PowerPoint.
- Analyzed unstructured data to identify opportunities and challenges.
- Fostered positive relationships with diverse teams and customers.
Customer Service Supporter
Vasan Eye & Dental Care
- Billing & Doctors Appointment
- Explaining the customer required information
Education
B.COM -
RABINDRANATH TAGORE UNIVERSITY
P.U.C/12th -
SRI ANAND PRE UNIVERSITY COLLEGE
BangaloreS.S.L.C -
AUDEN ENGLISH SCHOOL
Skills
- GPS tracking
- Performance monitoring
- Team collaboration
- Customer relationship management
- Problem resolution
- Time management
- Computer skills
- Data management
Personal Memoranda
Mr. Chandrushekar N, Mrs. Nagarathna KL
Personal Information
- Date of Birth: 15/08/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Kannada
Career Goal
To Apply My Education and Experience in a Challenging & Responsible Managerial Position in the areas of Customer Service Operations, Customer Satisfaction Enhancement, Team building and Training, Complaint Handling and Resolution., Excellent knowledge & understanding of the market and competition., Demonstrated ability in building good customer relationships, retaining customer confidence, and building customer loyalty., Good team-building skills., Ability to conceive & implement creative strategic plan actions to satisfy customers and bring the organization to a profitable stage., Exploring new professional challenges to leverage Business Development skills.
Career Experience
- Customer Service Supporter, Vasan Eye & Dental Care,13-03-2020 - 30-10-2020, Billing & Doctors Appointment, Explaining the customer required information
- Service Coordinator, Mahabala Enterprises, 01-01-2021 - 30-12-2024, Monitor performance of Customer service in the designated area of operation, Resolve escalated Customer Complaint and ensure performance against norms, Meet and exceed all operational and revenue targets set from time to time, Consistency in TAT Maintenance, Broad, up to date knowledge of customer service operations, Very good knowledge of MS Office, Excel, Word, Power Point, Excellent analytical skills able to identify opportunities/problems from unstructured data, Ability to understand, interpret and anticipate the operating environment and customer needs, Good customer relationship skills, Ability to work with people from diverse culture/backgrounds, Capability to handle multiple priorities
- Coordinator, Royal Durga Pvt Ltd, Present, GPS Tracking, Coordinator with schools & parents, Live tracking
Timeline
Service Coordinator
Mahabala Enterprises
01.2021 - 12.2024
Royal Durga Pvt Ltd
- Current
Customer Service Supporter
Vasan Eye & Dental Care
B.COM -
RABINDRANATH TAGORE UNIVERSITY
P.U.C/12th -
SRI ANAND PRE UNIVERSITY COLLEGE
S.S.L.C -
AUDEN ENGLISH SCHOOL