CHETHAN CHANDRAN
Bengaluru
Summary
AI Delivery & Program Leader with 14+ years of experience driving enterprise-scale AI and digital transformation initiatives across Healthcare and BFSI. Currently leading multi-account portfolios, managing concurrent AI programs, and owning end-to-end delivery including resourcing, SOW creation, pricing, and margin optimization. Proven track record in scaling GenAI and Agentic AI solutions, driving account growth, and translating AI initiatives into measurable business outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Data Science Lead (AI Program & Delivery Leader)
Brillio
01.2025 - Current
- Leading 5 client accounts (4 Healthcare, 1 BFSI) managing 7+ concurrent AI and data transformation programs
- Driving multi-account delivery, stakeholder alignment, and execution across cross-functional teams
- Supporting delivery and growth across multi-million dollar portfolios, including a $25M BFSI transformation program and ~$3M+ healthcare AI programs
- Driving account growth through proactive opportunity identification using AI/GenAI CoE capabilities (generated ~$10M pipeline)
- Managing cross-functional teams of ~40 members across projects
- Played a key role in ramping 73+ resources for a large-scale BFSI transformation program, ensuring rapid execution readiness and delivery alignment
- Managing T&M portfolios ensuring optimal resource utilization and profitability
- Key Engagements:
- AI-Powered Data Lineage Framework (BFSI – BCBS 239 Compliance)
- Built AI-driven lineage platform using enterprise signals (AppWatch, AutoSys)
- Automated data cataloging and lineage generation reducing manual effort by ~70%
- Improved regulatory visibility and compliance tracking
- Agentic AI – Healthcare Contact Center Automation
- Implemented multi-agent AI workflows for automation
- Use cases: inventory lookup, prior authorization automation, member 360 intelligence
- Improved automation rate by ~60–70% and reduced handling time by ~30–40%
Manager – AI & Digital Transformation
PwC
01.2023 - 01.2025
- Led enterprise AI strategy and execution for Fortune 500 clients
- Delivered GenAI, conversational AI, and predictive AI solutions for clients, enhancing user engagement and decision-making
- Streamlined operations through AI-driven automation, achieving up to 50% efficiency improvement
- Key Achievements:
- Built GenAI chatbot (Bedrock + OpenSearch)
- Developed RAG-based SQL generator for 5000+ users
- Led AI transformation in contact center, decreasing agent workload by 30% and increasing service capacity
Education
Master’s - Data Science & Machine Learning
PES University
B.E - Computer Science
Skills
- LLMs
- RAG
- Agentic AI
- Conversational AI
- AWS
- GCP
- Bedrock
- Gemini
- Program Management
- Stakeholder Management
- Account Growth
Websites
Certification
- AWS ML Specialty
- Azure AI Engineer
- UiPath Advanced
Personal Information
Visa Status: B1 Visa Holder (US – Business Travel Ready)
Timeline
Senior Data Science Lead (AI Program & Delivery Leader)
Brillio
01.2025 - Current
Manager – AI & Digital Transformation
PwC
01.2023 - 01.2025
Master’s - Data Science & Machine Learning
PES University