CHETHAN G
BANGALORE
Summary
IT Professional with 17+ years of experience ensuring environment compliance (SSAE16, HIPAA, PCI), while operating in a Managed Services environment. Strong ability to prioritize objectives and lead teams to successful results while improving existing processes and policies in order to reduce costs and improve service quality. Experienced with implementing necessary controls to help organizations achieve and maintain audit compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager, IT Infrastructure/Cloud
KYNDRYL
BANGALORE
06.2021 - Current
- Led the Infrastructure Project Management Team, consisting of multiple Project Managers, Vendors, and in-house IT staff
- Managed successful imlementation of new footprint in backup solutions, which included active penetration testing coordination and code remediation
- Actively participated in various managed service contracts from RFP through signature
- Implemented Firewall rule changes, requiring communication, coordination and test of 75 application teams, supporting 500 varied applications
- Implemented Disaster Recovery Programs
Senior Project Manager - Program Management Office
IBM
Bangalore
09.2018 - 06.2021
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Implemented Disaster Recovery Programs for accounts related to Financial & Industrial sector
- Implemented Multifactor Authentication (DUO) for both OnX MS and customers
- Negotiated data center Co-location contracts and designed future data center footprint
- Managed 3rd party supplier contracts to ensure adherence to scope and deadlines
Service Integration Leader - IT Infrastructure
IBM
Bangalore
02.2016 - 09.2018
- Responsible for teams delivering the daily operational services for clients. Services included service desk, server management, backups, monitoring, network management, and disaster recovery
- Managed the Service Delivery Management team, responsible for ensuring client satisfaction and contract renewal opportunities
- Implemented enhanced security policies including Intrusion Prevention and Proactive log analysis
- Implemented controls for PCI, resulting in successful certification and continued successful audit compliance
- Implemented an ITSM solution for the organization, including policies, procesured and tools. Modules including Incident, Problem, Change and CMDB
- Created Statements of work based on client requirements and worked directly with Solution Architects on technical design and pricing
Software Engineering Associate Manager
Accenture
Bangalore
11.2014 - 01.2016
- Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
- Managed the Delivery Operations for one of the Major Telecom Clients in the European Market, for Billing (Oracle BRM)/Post Billing (.NET) and BI (MSBI)
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Integrated prescribed processes and conventions during project planning to align products with internal guidelines.
- Mentored junior software engineers, providing careful guidance of development strategies and education on innovative development techniques.
- Implemented, maintained & executed a Monitoring strategy and steer upon effective pro-active monitoring which prevents incidents and downtime. Report & Highlight the achievements in these areas during our regular interlocks with Business
- Ensured all open problems, their impact on the business, AM (workaround effort), financials, origin (release related or not) and problem priority is known & readily available for internal and external reporting.
Account Program Office Lead
IBM
Bangalore
07.2012 - 11.2014
- Managed PMO, responsible for all service integration activities, related to both existing and new clients. Portfolio consisted an average of 50-60 open projects
- Tracked project metrics and worked directly with finance and budget/revenue forecast reporting
- Developed processes to improve efficiency of the PM Organization and improve quality of project results including reducing project kickoff lead times and average close times
- Managed Datacenter and workload migration projects for clients of various size and industry
- Performed employee evaluations, mentoring, and hiring in order to maximze the effectiveness of the team
Global Service Delivery Manager
IBM
Bangalore
09.2010 - 07.2012
- Focal for Audit and Governance requests for both internal business units and customers, including meeting with auditors and providing evidence and artifacts of compliant control objectives
- New service request coordination including requirement gathering and solutioning
- Provide leadership, during high priority incident events, in order to ensure that multiple teams coordinate to achieve restoration of service as quickly as possible
- Executed an ITIL maturity assessment for incident, Problem, Change, and Configuration Management, which resulted in development and implementation of new processes and tools, including full roll out of BMC Remedy
- Provide guidance and technical verification of Root Cause Analysis activities
- Performed employee evaluations, mentoring and hiring
Lead CRM
IBM
Bangalore
01.2006 - 09.2010
- Completed transitions of service from competing vendors with minimal interuption of service to the client. These transitions included the relocation of data centers, virtualization of servers, and implementation of new processes and tools
- Provided technical and process expertise to remediate troubled accounts including the development of customer interaction practices to foster more interactive meetings, recovery and escalation processes to reduce outage times of production servers
- Participated in the design and implementation of LEAN methodologies. Colloborated across team boundaries to resolve complex technical issues
Deskside Support, Team Lead
Immaculate
Bangalore
05.2004 - 12.2005
- Team lead supporting 6000 end user environment
- Worked on various process initiatives & improvements to increase productivity
- Documented technical procedures for ISO compliance
Implementation of Symantec Endpoint Protection and actively participated in Virus Remediation
Education
MBA - Information Technology
United Business Institutes
Belgium09.2010
Bachelor of Commerce - Financial Accounting
MES College
Bangalore04.2001
Skills
- Audit Compliance (PCI/SSAE16/HIPAA)
- Development and implementation of security policies
- Implementation of 3rd party SOC/Log Monitoring tools
- Vulnerability Assessment and Remediation
- Managing diverse, multi-vendor teams to accomplish complex goals
- Disaster Recovery and Business Continuity
- Virtualization/Cloud (IBM Cloud/AWS)
- Datacenter and Worload Migration
- Incident/Problem/Change Management
- Inventory/Configuration Management (CMDB)
- Gathering, interpreting and refining solution requirements
- Program and Project Management
Accomplishments
- Implemented a Backup solution while migrating from legacy TSM to Commvault services for more data protection
- PCI based security policy for a Managed Services company, and successfully passed multiple PCI and SSAE16 audits
- Developed and implemented a PMI based integration process in order to streamline service implementation and improve quality
- Successful Negotiation of Managed Service, Datacenter footprint, and ISP contracts in order to enhance our security posture and reduce operational expense
Certification
- PRINCE2 - PRINCE2 Agile® Foundation & Practitioner - PeopleCert GR649015946CG
- ITIL Expert Managing Across the Lifecycle (ITIL-MALC) - PeopleCert GR760020271CG
- ITIL Service Strategy - AXELOS Global Best Practice GR751054016CG
- ITIL Service Design - AXELOS Global Best Practice GR753055137CG
- ITIL Service Transition - AXELOS Global Best Practice GR752047169CG
- ITIL Service Operation - AXELOS Global Best Practice 028551 64-O2-JL5J
- ITIL Continual Service Improvement - AXELOS Global Best Practice GR755022631CG
- Agile Practitioner - IBM IBM Cloud Essentials - IBM IBM Agile Explorer - IBM Cloud Service Management and Operations Explorer - IBM Cloud Service Management and Operations - Advanced V2
Timeline
Program Manager, IT Infrastructure/Cloud
KYNDRYL
06.2021 - Current
Senior Project Manager - Program Management Office
IBM
09.2018 - 06.2021
Service Integration Leader - IT Infrastructure
IBM
02.2016 - 09.2018
Software Engineering Associate Manager
Accenture
11.2014 - 01.2016
Account Program Office Lead
IBM
07.2012 - 11.2014
Global Service Delivery Manager
IBM
09.2010 - 07.2012
Lead CRM
IBM
01.2006 - 09.2010
Deskside Support, Team Lead
Immaculate
05.2004 - 12.2005
MBA - Information Technology
United Business Institutes
Bachelor of Commerce - Financial Accounting
MES College
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