Chethan Kumar

Project Planning and Completion.

This role involves working closely with senior leaders, HR, and cross-functional teams to foster a strong leadership pipeline, and enhance organizational performance.

• Key Responsibilities: Leadership Development Programs. Design, implement, and evaluate leadership development programs for employees at all levels (e.g., first-time leaders, mid-level managers, and senior leaders).
• Partner with external vendors for specialized training and certifications.
• Succession Planning: Collaborate with HR to identify high-potential talent, and create development plans aligned with organizational goals.
• Advocate for a leadership culture that drives innovation, inclusivity, and growth.
• Prepare reports and dashboards for leadership review.
• Cross-functional collaboration involves working with other departments.

• Oversaw training courses and promotional paths for professionals and leaders.
• Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
• Organized and coordinated training sessions for new employees.
• Organized manuals, multimedia visual aids and other educational materials to aid training.
• Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
• Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
• Explored new technologies to address or identify gaps and provide standardization and optimization.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Proposed or approved modifications to project plans.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Assigned work and monitored performance of project personnel.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

• Monitored team workload to prevent burnout and ensure equitable task distribution.
• Offered training and support to keep team members motivated and working toward objectives.
• Organized client meetings to provide project updates.
• Allocated resources effectively to ensure project completion within deadlines and budget.
• Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
• Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
• Oversaw quality control to identify inconsistencies and malfunctions.

• Supervising Staff: Lead a team of professionals in mortgage insurance and title processes, providing guidance and direction.
• Training & Development: Conduct training sessions for team members to enhance their skills in mortgage insurance, title processing, and customer service.
• Performance Management: Monitor team performance and provide feedback, appraisals, and coaching to improve individual and team output.
• Resource allocation: Assign tasks to ensure effective use of resources, and balanced workloads among team members.
• Workflow Management: Oversee the mortgage insurance and title process workflows, ensuring timely and accurate processing of mortgage documents, title searches, and insurance underwriting.
• Process Optimization: Identify areas for operational improvement within the department and implement best practices to streamline procedures.

• Identified needs of customers promptly and efficiently.
• Performed data entry tasks to update customer records and maintain accuracy of information.
• Participated in regular team meetings and provided input on ways to improve existing processes.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Maintained accurate records of all transactions related to processes in accordance with company guidelines.

• Established relationships with key customers, vendors, and partners.
• Developed long-range plans for business growth, resulting in increase in annual sales.
• Researched competitors' products and services in order to identify gaps in the market.
• Executed on-time, under-budget project management to adhere to project road map.
• Fostered collaboration and development of new practices by business leaders.