Summary
Overview
Work History
Education
Skills
Accomplishments
Languages Known
Personal Details
Awards
Timeline
Generic
CHETHAN KUMAR BN

CHETHAN KUMAR BN

Bengaluru

Summary

Focused professional with over 21 years of experience in Telecom, Technology, Travel & Financial sectors. 12 years of Experience in O2C, Budgeting and forecasting and 6 years of Experience in General Reporting and R2R. Manage cash flows, cash applications, collections on daily basis. Proficiency in preparing Order to Cash, Account Receivable, Financial and Operational Reports; created and reviewed business plans and financial models. Dispute Management – Pre Invoice & Post Invoice. Handling GCC for Infrastructure. Tracking of Ageing and DSO for each client. Standardization of Invoice, Cash collection and reporting of O2C process for all Client. Quarterly and Year Audit support of financial Invoice & Cash application Revenue. Proficiency in preparing Order to Cash, Account Receivable, Financial and Operational Reports; created and reviewed business plans and financial models. Custodian of Financial Planning & Analysis; internal and regulatory reporting; accounting operations; budgeting; forecasting that led to improvements in cost savings, profitability & productivity. Steered various finance & control operations including business planning, stakeholder engagements, KPI management, analytical reviews and management accounting. Developed a range of financial and management reports for variance analysis & improvement strategies; managed preparation of monthly / annual budget & MIS reports to facilitate decision-making by top management. Variance& GAP analysis on EBITDA and Revenue Forecast. Key role in implementation of Workforce Management Tools & Process and transition of Account Receivable Process from UAE client office to Chennai Offshore Team. Focused and goal-driven with combination of excellent commercial sense and problem-solving, training & analytical skills. Revenue Assurance of Potential and new opportunity. Onboarding of New client and New LOB for existing client (Master data management)

Overview

23
23
years of professional experience

Work History

Senior Lead - Client Operations & Services

Infosys BPM
09.2024 - Current

Manager Order to Cash (Global Shared Service)

TaskUs
03.2020 - 02.2022
  • Timely invoice of service render to Client
  • Global Dashboard (Google Data studio)
  • Cash App
  • Revenue Assurance
  • Onboarding and Off boarding of the New & Existing Client/LOBS
  • AR Ageing report (Overall & Tower wise)
  • AR Risk status report
  • Monthly Business Review report of all KPIs
  • Internal & external Audit report & coordinate with the KPMG group
  • GAP Analysis on Revenue against Budget/proposed and actual
  • Growth Path: Manager Order to Cash (Global Shared Service) Mar'20 – Feb'22, Sr. Manager Order to Cash & Revenue Assurance (Global Shared Service) Feb'22 – Sep'24

Manager Finance Business controller (RPA & BPO Division)

Prodapt Solution
12.2018 - 03.2020
  • Timely invoice of service render for RPA & BPO Division
  • Management on boarding in the client project
  • Cost Margin management of RPA Project
  • Forecast and Budget for all new project
  • GAP Analysis on Revenue and cost against Budget/proposed and actual

Customer Support Executive (Retail Client)

Sutherland Global Service
03.2005 - 02.2006
  • EBITDA walk for each Vertical
  • GAP Analysis on Revenue against Forecast and Budget
  • Leading the Budget, Business Planning and Project Cost Control Program
  • Performing and maintaining intercompany accounts and consolidation of all subsidiaries
  • Developing operational dashboard and price/volume analysis that measures business performance and highlights areas of improvement
  • Preparing & presenting monthly / quarterly results for the Global Business Team
  • Undertaking process improvement of active programs using VBA, Access & Excel
  • Executing site review and overall vertical review with the Management Team on financial aspects
  • Growth Path: Customer Support Executive (Retail Client) Mar'05 – Feb'06, Senior Customer Support Executive (Technology Client) Feb'06 – Jul'07, Sr. Executive - Operation (Centralized Operation Team) Jul'07 – Mar'08, Functional Specialist – Centralized Operation Team Mar'08 – Jun'09, Associate Manager – Centralized Operation Team Jun'09 – Aug'11, Sr. Associate Manager – Centralized Operation Team Aug'11 – Aug'14, Manager – Automation - Operation Team Aug'14 – Jan'16, Associate Principal (Corporate Finance) Jan'16 – Dec'18

Customer Support Executive (Contract)

e-Serve International Ltd.
12.2002 - 01.2004
  • Support Merchant department of CITI bank

Education

MBA - General

Alagappa University
01.2009

BBA - Personnel

D.B. Jain College
01.2002

GNIIT - undefined

NIIT
01.2002

Skills

  • Order To Cash
  • Controlling & Financial Reporting
  • Profitability and Financial Analysis
  • Budgeting, Forecasting and Cost Optimization
  • Financial Planning & Modelling
  • Process Improvement / Internal Controls
  • MIS/Monthly Reporting
  • Excel VBA & Macro, Google Script
  • Dispute Management
  • Client Coordination
  • Team / Performance Management
  • SAP
  • Oracle fusion
  • PeopleSoft
  • Cash flow & Dispute management
  • DSO & Ageing report
  • Process Improvement
  • Audit and internal control
  • Revenue Assurance
  • Change Agent
  • Collaborator
  • Motivational Leader
  • Communicator
  • Thinker
  • Planner
  • Revenue Assurance
  • Change Agent
  • Collaborator
  • Motivational Leader
  • Communicator
  • Thinker
  • Planner

Accomplishments

  • Improved cash flow by reducing days of sales outstanding by 30% focused collection personnel on high impact clients and trained Project Managers on Company's Collection Policy
  • Increased bottom line results by reducing operating expenses by 5%
  • Formulated & implemented a complete set of accounting policies for the entire FTP division within 4 months

Languages Known

English
Hindi
Tamil

Personal Details

  • Date of Birth: 5th April 1981
  • Languages Known: English, Hindi, Tamil
  • Address: Eves Garden, Flat # 502 (B2 Tower), Pune - 411038

Awards

Winner of Best Leadership & Best support team for year 2010 -2011, Winner of Golden Phoenix for the month of November 2014 for Leadership skill, Winner of Exemplary Performance Award for year 2015 -2016, Winner of Platinum Star Team (April 2016) for the reaching Platinum in the site rankings, Client recognise for improving Days Sales Outstanding from 70 days to 45 days, Winner of Best performance from Finance team – 2nd Quarter (2021)

Timeline

Senior Lead - Client Operations & Services

Infosys BPM
09.2024 - Current

Manager Order to Cash (Global Shared Service)

TaskUs
03.2020 - 02.2022

Manager Finance Business controller (RPA & BPO Division)

Prodapt Solution
12.2018 - 03.2020

Customer Support Executive (Retail Client)

Sutherland Global Service
03.2005 - 02.2006

Customer Support Executive (Contract)

e-Serve International Ltd.
12.2002 - 01.2004

BBA - Personnel

D.B. Jain College

GNIIT - undefined

NIIT

MBA - General

Alagappa University
CHETHAN KUMAR BN