Chethan Kumar NR
Bangalore,Karnataka
Summary
Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. More than 6 years of guaranteeing security of incoming and outgoing transactions.
Overview
7
7
years of professional experience
Work History
Specialist
Empower Company
11.2021 - Current
- Strong Knowledge of US Retirement 401K, 403B and 457 Plans and ERISA account types
- Helped in migrating and transition of large client plans to empower
- Reviewing and Verifying transaction requests and approval forms related to Participants Withdrawal types like Separation/Retirement from Service, In Service, Hardship, Plan Termination, QDRO and Correctives of ADP/ACP, 402(g) Limit, 415 Limit and Ineligible (Plan Limits) requests
- Reviewing the non-discriminating tests like ADP/ACP, 402G, 415c, plan limits, 414 and top-heavy testing
- Responsible for 100% Quality Check before Authorizing any requests accordance with SOP and IRS Rules & Regulations
- Providing the required documents for each transaction for the auditing purpose which includes distributions such as payouts, rollovers and loans
- Responsible for 100% Quality Check before authorizing any requests accordance with SOP and IRS Rules & Regulations
- Maintaining SLA's and Quality checking end to end Compensation and Money out transaction requests
- Manage client expectations and record keeper by providing on-going, proactive communication on deliverable, issue resolution and other substantive items
- Training to newly joined associates in a team and solving queries for team members
- Work to achieve day to day objectives, working independently on larger, moderately complex transaction and delivery customer at earliest
- As an SME if the processors made an error will ask for Root Cause Analysis for both Internal & External errors every day and share feedback to processor and send report to Assistant Manager.
Senior Associate
Cognizant
10.2017 - 11.2021
- Managed and processed health care transactions efficiently and accurately
- Analyzed and resolved complex issues related to health care claims and payments
- Collaborated with cross-functional teams to ensure smooth workflow and timely resolution of customer inquiries
- Collaborated with cross-functional teams to ensure smooth workflow and timely resolution of customer inquiries
Education
Bachelor of Commerce - Accounting
Bengalore University
Bangalore06.2017
Skills
- Retirement Planning
- Defined Benefits
- US Retirement Plans
- Defined Contribution Plan
- 401(k)
- Individual Retirement Account
- Defined Benefit Plan
- ERISA Compliance
Languages
ENGLISH
KANNADA
Timeline
Specialist
Empower Company
11.2021 - Current
Senior Associate
Cognizant
10.2017 - 11.2021
Bachelor of Commerce - Accounting
Bengalore University
Similar Profiles
Ashley MadejczykAshley Madejczyk
Retirement Representative at Empower RetirementRetirement Representative at Empower Retirement
CONNOR MALLOYCONNOR MALLOY
Registered Retirement Representative at Empower RetirementRegistered Retirement Representative at Empower Retirement
Araceli RodriguezAraceli Rodriguez
Registered Behavior Technician at Empower Behavioral HealthRegistered Behavior Technician at Empower Behavioral Health