Chethan m
Senior Process Executive
Banglore
Summary
To secure a position with a stable and profitable organisation, where can i be a member of team and utilize my business experience to fullest Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
5
5
years of professional experience
1
1
Language
Work History
Expense Admin Analyst
Cognizant Technology Solutions
Bengaluru
12.2021 - 03.2024
- Reviews and processes expense reports, verifies costs against report documentation, ensures company expense policy adherence in work day
- The tools used in Expense admin analyst are workday, Salesforce, Microsoft Outlook, Microsoft office,
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Optimized core processes to improve business performance and operational agility.
- Researched and adopted new technologies to add value to existing offerings.
Data Quality Assurance Analyst
Cognizant Technology Solutions
Bengaluru
12.2021 - 06.2023
- Ensure data accuracy, completeness, and reliability within an organization. They identify data quality issues, implement corrections, and develop data governance practices.
- The tools that are used for the given projects are Salesforce, lighting experience, Microsoft office
- Trained junior analysts on best practices for data quality assurance, fostering a strong culture of accuracy within the team.
- Established key performance metrics to measure the effectiveness of data quality initiatives, driving continuous improvement within the organization.
- Improved data quality by implementing stringent validation processes and error-checking techniques.
- Performed root-cause analyses on recurring errors or issues, identifying opportunities for process improvements within the QA framework.
- Created detailed documentation on data quality processes, allowing for easier knowledge transfer and training of new team members.
- Streamlined data reconciliation procedures to ensure consistency between multiple sources, resulting in more reliable analyses.
- Reduced manual intervention by automating repetitive tasks through scripting and programming, increasing efficiency in the QA process.
Senior Executive
Reliance Smsl Limited
Bengaluru
03.2019 - 11.2021
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved consumers issues quickly and thoroughly through the social media platforms via Instagram, Google Play Store, Facebook etc,.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
Education
10th -
Lourdes Boys School
Davangere 06.2012
Puc [pcmPCME] -
Mothi veerappa govt college
06.2014
Bsc(pmcs) -
Govt first grade college
DAVANAGERE 06.2018
Skills
The computer technical skills are basics
Self motivated professional, workholic, smart & hard worker, insightful, knowledgeable
Information gathering
Trend forecasting
Information gathering
Budgeting
Excellent Communication
Problem-Solving
Decision-Making
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Good Telephone Etiquette
Multitasking Abilities
Critical Thinking
Data Entry
Interpersonal Communication
Dependable and Responsible
Cover Letter
Dear Hiring Manager,
I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience.
Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
chethan m
Projects
Gold Rush
Data Assurance Analyst
Expense Admin Analyst
Field Of Interest
Technical, communication, music, gaming, travelling
Disclaimer
i hereby state that all my information that I have mentioned here are true and trustable
Timeline
Expense Admin Analyst
Cognizant Technology Solutions
12.2021 - 03.2024
Data Quality Assurance Analyst
Cognizant Technology Solutions
12.2021 - 06.2023
Senior Executive
Reliance Smsl Limited
03.2019 - 11.2021
10th -
Lourdes Boys School
Puc [pcmPCME] -
Mothi veerappa govt college
Bsc(pmcs) -
Govt first grade college