CHETHAN M

Experienced as an Administrative Assistant in the Accounts Department at SSSPP (Sri Sathya Sai Premamrutha Prakashana) at Prashanthi Balamandira Trust, Sathya Sai Grama, Muddenahalli, Chikkaballapura District - 562101.

• Coordinated office operations by managing schedules, ensuring timely completion of tasks and enhancing workflow efficiency.
• Developed and maintained databases for tracking office activities, improving accessibility and accountability of information.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Experience at SAGILITY INDIA (Hinduja Global Solutions) Designated as (AR Receivables for the Non-voice process) for one year in Garebhavi Palya, Chamundi Towers, Bangalore - 560068.

• Led process improvement initiatives by analyzing workflows, resulting in enhanced operational efficiency.
• Developed and implemented standardized operating procedures, improving compliance and reducing errors.
• Streamlined reporting processes by integrating new software tools, resulting in faster decision-making capabilities.

Experience at PRIMARY CO-OPERATIVE AGRICULTURAL AND RURAL DEVELOPMENT BANK LIMITED (GOVERNMENT - AGRICULTURAL SECTOR BANK). Designated as Customer Service Representative (Email chat process) and worked in the Savings A/c Department.

• Resolved customer inquiries and issues through effective communication, enhancing client satisfaction and retention.
• Processed transactions efficiently, ensuring accuracy and adherence to banking policies and procedures.
• Maintained detailed records of customer interactions, enabling streamlined follow-ups and service improvements.

Experience at ATHENA BPO PVT LTD Designated as Technical Customer Support Associate and Customer Service Associate (Domestic Voice Process) for two years in Banashankari 2nd Stage, Bangalore, Karnataka, India, 560070.

• Provided technical support to customers, resolving issues efficiently and enhancing user satisfaction.
• Utilized CRM tools to track customer interactions, ensuring timely follow-ups and service improvements.
• Collaborated with cross-functional teams to streamline processes, resulting in improved response times.