Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths
Timeline
Generic

Chethan R

Bengaluru

Summary

Experienced Senior Operational Analyst with a background in payment processing, fraud investigation, and capacity management. Skilled in streamlining operations through automation and macro processing, excelling in reporting and data analysis. Holds an MBA in General Management and expertise in mortgage loans and tax processing, focusing on efficiency and client relationship management.

Overview

5
5
years of professional experience

Work History

Analyst [Exceptional Payments]

ANZ Support Services India Pvt Ltd
08.2022 - Current
  • Capacity management and AOM Planning and achieving the desired results.
  • Investigating rejected payments and processing them to the right account after through an investigation.
  • Determined and developed algorithms to improve and optimize operational processes.
  • Investigating fraud cheques, Missing cheques, and Missing deposits taking primitive actions to avoid any losses financial/reputation.
  • Developed written documents and reports related to programs and operations.
  • Handling critical process Urgent dishonor requests to avoid misses.
  • Processing inward payment service to the customers with a good stake in the relationship with clients.
  • Initiated to analyze the process workflow to create Automation and Macro processing.
  • Responsible for preparing Dashboard and MIS's and float across the team including leaders to ensure better visibility of the team.
  • Managing top prioritized multiple accounts of critical customers, Monitoring transactions on a day-to-day basis.
  • Depositing cash to the ATM functioning and processing card transaction work.
  • Responsible for work allocation, Delegating work across teams for effective outcomes.
  • Processing web vouchers to create a good flow of transactions in financial hindrance through investigation.
  • Ensure compliance with processes and procedures during investigations; keep the team informed on policies, operations, training, and SLAs.


Process Associate (Mortgage loan & tax)

BLEND LABS LIMITED
06.2020 - 07.2022
  • Managed work allocation and reconciled work management
  • Analyzing the Collection trends by interpreting the data using various MIS.
  • Processing the tax and educating the customer on their due mortgage payments.
  • Payment forecast analysis to increase the accuracy of forecasted values.
  • Procedure payments of calculating due on the mortgage loan in different states of the US.
  • Increase productivity by developing an automated reporting.
  • Revising new updates and pieces of training to the trainee on a process update.
  • Handling client queries and solving issues on immediate regarding tax values.

Education

Master's of Business Administration -

Jain University
01.2022

Bachelor's of Commerce - undefined

Kristu Jayanti College
01.2020

Skills

  • Strategic problem-solving skills
  • Goal-oriented approach
  • Data Analysis
  • Statistical reporting expertise
  • Information gathering
  • Advanced analytical skills
  • Skilled in Microsoft tools
  • Management of escalation procedures

Accomplishments

  • Management Fest, Won 2nd place at National Level Management Fest conducted by JSS college in HR EVENT.
  • Management Fest, Won 2nd place at Management Fest conducted by Ambedkar College in a marketing event.
  • District-level Sports, Represented the university at district-level Volleyball and Kabaddi.

Strengths

  • Analysis, Leveraged data analysis skills to identify potential risks and opportunities.
  • Ownership, Demonstrated high levels of ownership, taking initiative and driving results to meet business objectives.

Timeline

Analyst [Exceptional Payments]

ANZ Support Services India Pvt Ltd
08.2022 - Current

Process Associate (Mortgage loan & tax)

BLEND LABS LIMITED
06.2020 - 07.2022

Bachelor's of Commerce - undefined

Kristu Jayanti College

Master's of Business Administration -

Jain University

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Chethan R