Looking for an opportunity to utilize my acquired skills and training to help the company and my future peers grow. I want my efforts to make a considerable difference to the company and help in their consequent success.
Company - Tecqnio Global Solutions - 1years and 11 months - February 2020 to December 2021. Technical Team Lead, Assisting Engineers with technical knowledge and maintaining Standard Operating Procedures. Performing Quality checks on approx. 400 to 500 laptops and desktops. Creating Local area networks with Router, Switch, and Access-point for companies such as Bounce, Ebenus, sparkplug, etc. Configuring and Managing Tacitine Firewall for more than 6 companies. Installing and configuring Biometric and Door Access control for multiple clients. Responsible for maintaining AMC and providing solutions within SLA time for all technical-related issues. Company - Rupeek Fintech pvt ltd- 1 year and current - from January 2022 to the Current date. Handling desktop support tickets at the L1 and L2 levels. Implemented Ansible playbooks for automating repetitive tasks, improving system efficiency and reliability. Mobile device enrollment and troubleshooting of issues related to SureMDM.
Configuring Windows and Mac laptops with company standard security policies.
Implemented installation of Sophos, Manage Engine and DLP for 1500 users.
Configuration for Peripheral control, Threat protection, web protection and application blocking.
Active Directory server handling
Jira Atlassian ticketing tool handling.
Responsible for handling the G-suite Handling.
Responsible for blocking SHA256 hash, Ip's, URL's Domain's based on threat advisory.
Responsible for handling incidents related to Sophos malware tickets.
Responsible for patching windows and mac laptops through Manage Engine desktop central tool. Company - Rupeek Fintech pvt ltd- 1 year as a Linux administrator Professional Experience:
Highly skilled Linux Administrator with [1] years of experience in managing and maintaining Linux-based systems. Proficient in deploying, configuring, and troubleshooting Ansible for automation purposes. Strong problem-solving abilities with a proactive approach to system management and security.
Overview
5
5
years of professional experience
Work History
Server Engineer
Rupeek Fintech pvt ltd
Banglore
09.2024 - Current
Installed and configured server hardware components such as memory, hard drives, network cards.
Configured server operating systems to meet customer requirements and standards.
Monitored system performance on a regular basis using various monitoring tools.
Developed scripts for automating routine tasks such as patch management and system maintenance.
Provided technical support to customers in resolving issues related to servers and applications.
Implemented security policies to ensure the safety of data stored on servers.
Performed backups of critical data on a regular basis using backup software tools.
Troubleshooted hardware and software issues related to servers and applications.
Managed user accounts, permissions, access control lists and other security features.
Created reports detailing server utilization, resource usage, errors and failures.
Set up virtual private networks for secure remote access to the company's resources.
Maintained inventory records for all server hardware components including serial numbers.
Assisted with capacity planning by analyzing current trends in resource utilization.
Participated in disaster recovery drills to ensure that the organization is prepared for any emergency situation.
Deployed new servers according to project specifications within specified timelines.
Researched new technologies and products that can improve the efficiency of existing systems.
Coordinated with vendors regarding procurement of server hardware components.
Ensured compliance with industry standards such as HIPAA and PCI DSS when configuring systems.
Provided training to end users on how to use the organization's servers effectively.
Conducted audits of existing systems periodically in order to identify potential areas of improvement or risk mitigation strategies.
Recommended best practices for ensuring high availability of mission-critical services hosted on servers.
Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
Utilized advanced technical expertise to improve support processes and streamline customer service actions.
Provided remote troubleshooting and support for software and hardware problems.
Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
Ensured compliance with security policies and procedures to protect sensitive information.
Implemented backup and recovery procedures to safeguard against data loss.
Advised management on the feasibility and implementation of new technology solutions.
Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
Led workshops and webinars to share best practices and new technologies with the support team.
Monitored system performance and recommended upgrades to improve efficiency and reliability.
Systems Engineer
Rupeek Fintech pvt ltd
01.2022 - 09.2024
Highly skilled Linux Administrator with 1 year of experience in managing and maintaining Linux-based systems.
Proficient in deploying, configuring, and troubleshooting Ansible for automation purposes.
Strong problem-solving abilities, with a proactive approach to system management and security.
Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
Performed software installations of Windows Server operating systems and applications.
Implemented security measures to protect data from unauthorized access or malicious attacks.
Monitored system performance using various tools and techniques to identify potential problems before they occur.
Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
Deployed patch updates to address identified vulnerabilities in the environment.
Created scripts using PowerShell to automate routine tasks such as configuration management or backup processes.
Analyzed system logs to detect any irregularities that may indicate a problem with the system or its components.
IT Support Engineer
Rupeek Fintech pvt ltd
Banglore
01.2022 - Current
Handling desktop support tickets at the L1 and L2 levels.
Implemented Ansible playbooks for automating repetitive tasks, improving system efficiency, and reliability.
Mobile device enrollment and troubleshooting of issues related to SureMDM.
Configuring Windows and Mac laptops with company-standard security policies.
Implemented installation of Sophos, ManageEngine, and DLP for 1500 users.
Configuration for Peripheral control, Threat protection, web protection, and application blocking.
Active Directory server handling.
Jira Atlassian ticketing tool handling.
Responsible for handling the G Suite handling.
Responsible for blocking SHA256 hash, IPs, URLs, and domains based on threat advisory.
Responsible for handling incidents related to Sophos malware tickets.
Responsible for patching Windows and Mac laptops through ManageEngine Desktop Central tool.
Installed, configured and maintained computer hardware, software and peripherals.
Provided technical assistance to users in person, via phone or email.
Diagnosed and resolved hardware and software issues efficiently.
Provided technical support to end-users on a variety of computer software and hardware issues.
Desktop Support Engineer
Tecqnio Global Solutions
02.2020 - 12.2021
Assisting engineers with technical knowledge and maintaining Standard Operating Procedures.
Performing quality checks on approximately.
400 to 500 laptops and desktops.
Creating local area networks with router, switch, and access point for companies such as Bounce, Ebenus, Sparkplug, etc.
Configuring and Managing Tacitine Firewall for more than 6 companies.
Installing and configuring Biometric and Door Access control for multiple clients.
Responsible for maintaining AMC and providing solutions within SLA time for all technical-related issues.
Provided technical support to end-users on a variety of computer software and hardware issues.
Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
Developed and maintained user accounts, permissions, and access rights.
Installed, configured and maintained computer hardware, software and peripherals.
Provided technical assistance to users in person, via phone or email.
Education
BE - Telecommunication
Sir M Visvesvaraya Institute of Technology
Bangalore
01.2019
Diploma - Electronics and communication
Ramakrishna polytechnic
Srinivasapura
01.2016
SSLC -
Navodaya Vidyalaya residential High school
Nadipinayakanahalli
01.2010
Skills
Linux (Ubuntu, CentOS)
Ansible
DNS
DHCP
VLANs
VMware
VirtualBox
Zabbix
Network Administration
Linux administration
Scripting Languages
Server deployment
Patch management
Windows Server management
Backup and recovery
Server troubleshooting
Security Protocols
System monitoring
Incident Management
Application installations
Remote assistance
Technical Documentation
Server maintenance
Network Troubleshooting
Languages
Kannada
English
Telugu
Hindi
Disclaimer
I hereby declare that the information above is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 07/14/95
Gender: Male
Nationality: Indian
Additionalresponsibilities
Maintaining and managing the Ansible server in an on-premises environment.
Installing and managing ClamAV and ClamTk on Linux systems in an on-premises environment.
Conducting monthly backups of on-premises Active Directory (AD) and Active Directory Federation Services (ADFS) servers.
Implementing an Openfire chat server using Ubuntu machines (project in progress).
Handling monthly payments for SaaS tools such as Slack, GitHub, and Postman.
Providing training and education for junior and intern IT staff.