Chethan TC
Bengaluru
Summary
IT professional with over 1.5 years specializing in SAP Business ByDesign product support. Adept at troubleshooting complex technical issues to ensure optimal system performance and client satisfaction. Additionally, brings over 4 years of expertise in Application support, with proven customer service skills and ability to handle workload. Familiarity with information technology infrastructure libraries (ITIL) methodologies. Hands-on experience with Microsoft AZURE, Server Migration, Data migration, and Application Migration. Wide experience in Splunk, including creating dashboards, monitoring, alert setup, searching, analyzing logs, and visualizing machine-generated data in real time.
Overview
11
11
years of professional experience
Work History
ERP System Management
SAP Labs
Bengaluru
06.2023 - Current
- Expertly handled SAP Business ByDesign ERP, including Tenant Life Cycle (TLC) management, ensuring seamless transitions through various phases from onboarding to decommissioning
- Oversaw configuration, customization, and integration of HCM modules to align with client-specific requirements and organizational goals
- Strong understanding of SAP Business ByDesign HCM functionality and architecture
- Addressed and resolved technical issues and user concerns related to SAP modules efficiently
- Managed client infrastructure aspects, ensuring robust system performance and reliability through effective configuration, monitoring, and troubleshooting
- Assisted multiple clients such as Nokia, Hilti, Lloyd's Register etc
- Maintained thorough documentation of issue resolutions and root cause analysis, contributed in creation of Knowledge Based Articles (KBAS) and FAQs for continuous improvement
- Prioritized tasks and incidents based on their urgency and impact on customer production and test systems, ensuring swift resolution and minimal disruption to their operations
L2 Application Support Engineer
Essilor Luxotica Pvt Ltd
Bengaluru
05.2019 - 03.2023
- Hands on Experience on Microsoft AZURE, Server Migration, Data migration, Application Migration
- Good experience in 24/7 in Application support
- Extensive experience in L1, L2, L3 Application Support with Root cause Analysis, development, implementation of Software solutions, Debugging the code
- Communicating with clients via Mails, Calls, and fixing the Issue based on requirement once clients arise
- Performed deployment and data migration tasks
- Taking Backup/Restoring
- Monitoring the queue's reprocessing the Request using JSON Rest API
- Wide Experience in Splunk like Creating the Dashboard, monitoring, Alert setup, searching, analyzing the logs and visualizing the machine-generated data in real time
Corporate Social Responsibility (CSR)
05.2014 - 01.2018
- Contributed to the organization's Corporate Social Responsibility efforts by organizing various activities for the support team
- Organized various Fun Friday activities for the organization, which have contributed to team building and overall employee morale
Education
BCA - SAP Business ByDesign
CIIS College
01.2018
Skills
- SAP Business ByDesign
- SAP R/3
- ECC 60
- Splunk
- Postman
- Oracle Developer
- Groovy
- Jasper
- SQL
Accomplishments
- Awarded the Star Award for Best Performance by Essilor.
- Received client appreciation for effective resolution of tickets.
- Recognized as a 100% SLA performer.
Timeline
ERP System Management
SAP Labs
06.2023 - Current
L2 Application Support Engineer
Essilor Luxotica Pvt Ltd
05.2019 - 03.2023
Corporate Social Responsibility (CSR)
05.2014 - 01.2018
BCA - SAP Business ByDesign
CIIS College
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