THEJASHWINI M.R

· Provided customer service, including interacting with customers, answering customer inquiries, and effectively handling any customer complaints.

· Assigned as an analyst under mail indexing Law and Reg Team

· Responsible for accurately indexing incoming mail and legal documents into the firm’s document management system.

· Collaborated with legal assistants and attorneys to ensure timely access to critical documents.

· Implemented and maintained an efficient filing system for easy retrieval of indexed materials.

· Adhered to organizational policies and legal regulations governing the handling of confidential information.

· Maintained comprehensive records of all mail items, ensuring easy retrieval and tracking.

· Prepared documentation outlining mail indexing procedures and guidelines.

· Conducted thorough reviews of legal documents for accuracy and compliance.

· Proficient in using legal software and tools, including case management system and legal research databases.

· Collaborated with team members to ensure timely and accurate mail processing.

· Also I have trained about my process to new joiners.

· Auditing invoices for claims payments & meeting expected goals as per SLA’s.

· Worked in multi projects in CAS prepay.

· Mentoring new trainees and training them as per the process requirement

· Conducting team huddles and providing updates to the new joiners

· Retro Audit on invoices for high dollar payments along with the support of lead.

· Led and directed team members in completing development-related tasks by initiating projects, driving resolution of issues, and holding members accountable for results.

· Supported and aligned efforts to gather, document and interpret client requirements to drive system development and meet clients' needs.

· Coordinated stakeholders and financing by outlining communication and accountability processes for communicating project results and addressing deviations.

· Resolved customer queries and problems using effective communication and providing step-by-step solutions.

· Trained and mentored employees to maximize team performance.

· Picked up additional tasks to aid team success.