Chethana G

Domain : Consumer Reconciliation - Retail.

Roles and Responsibility:

• Reconciliation of bank internal accounts - Retail on a daily, weekly, and monthly basis.
• Preparing month end support for the outstanding entries in all accounts.
• Maintaining regular reports to demonstrate completeness of reconciliation and provide analysis of outstanding entries to the recon management team.
• To ensure all reconciliations processes are done for the day and pending issues are properly carried forward with adequate escalation, follow-up & completed subsequently as per timelines including following reconciliation procedures and adding messages to aged exceptions on reconciliations as necessary.
• Periodic updating of the workflow documents, to reflect the changes according to reconciliation process.

Domain -Fraud Operations (Debit Card)

Roles and Responsibility:

• Fraud investigation: The fraudulent transaction has been disputed by the customer, verifying the fraudulent transaction.
• The responsibility is to ensure that all the events are processed through the Infosys systems within the communicated service level approval details, customer details, and according to the guidelines.
• Reviewing & analyzing the queries received from the customer regarding the Fraudulent Transactions.
• Verifying the details of the customer name, card number with all necessary details by processing charge backs for the customer based on the eligibility of the transactions.
• Ensure all the volumes are touched on daily basics to meet the service level Keeping track of escalation and solving the issue.
• Follow-up cases till closure.