Chethana HM

Business Analyst-TCS (2010-2013)

• Conduct Data mining from various tools like BASE SAS, SQL, and internal tools. Used EDA & Statistics to analyze the same.
• Carryout Daily production activities, responsible for accurate data analysis, data interpretation, providing statistical logical solutions to business problem and perform population stability check, universe update, sample maintenance and estimation using SAS, SQL, and client specific software.
• Answer the client enquiries, ADHOC requests, Populations, Market shares, Coverage analysis, Impact analysis and provide solutions.
• Generate summary, Frequency, report, and tables of large data sets as per client request using SQL.
• Giving instruction on recruitment or replacement instructions to Data Acquisition team.

SME-TCS (2013-2016)

• Analyzing Client’s present market competitiveness, e.g., pricing relative to other competitors, market share in different regions.
• Studying the trend and seasonality effects on different products to understand the behavior of purchase in different markets/customer with analysis technique understands the market growth and providing a report to the client.
• Monitoring, investigating, and analyzing using statistical tools and techniques. Using forecast analysis techniques to understand where the business moving ahead in a highly competitive market.
• Involved as one of key member in Statistical Operation Reinvention program to revise the Business-as-Usual process, to identify the area of improvement and Automation, to identify the gaps in process.

Team Lead/Business Operations Lead-TCS (2016-2020)

• Manage and ensure on time delivery of BAU for INDIA and Africa regions.
• Communicating with clients located in various countries regarding new project and understand the project requirement.
• Identify area of opportunities and provide solution finding reports using statistical modeling and tools like SQL.
• Universe estimation and sample projection, Exploratory Data analysis.
• Extensive experiences in extracting customize data as per requirement by using SQL.

Transition Lead/Team Manager-TCS (2021- till date)

• Preparing and sharing the KPI’s /Ops Utilization/Quality dash boards to the relevant stake holders in a timely manner using Power BI.
• Successfully transitioned the countries of Africa region back to Bulgaria team along with providing training to onshore team. Delivered comprehensive resources including tutorials and FAQs to facilitate smooth transition of data into new automated system.
• Managing people, process, and clients with a dynamic team of 15 Business Analysts.
• Provides technical assistance in training, mentoring, and coaching.
• Identifying and implementing process/productivity improvements ideas.
• Design, develop, implement, support, and maintain reports using Power BI including Power BI scripts, create dashboards and interactive visual reports using Power BI, Perform DAX queries and functions in Power BI.
• Create relationships between data and develop tabular and other multidimensional data models, Design, develop, implement, support, and maintain MS SQL Report Builder models.
• End to end experience in designing and developing the data visualization using various graphs like Heat maps, KPI, Funnel, Bar charts, Pie, and advanced charts like Decomposition tree.
• Closely working with the technology team and testers for preparation of design documents and identifying test scenarios for testing purpose. Also, engaging with technology to perform UAT (User Acceptance Test) on new requirements and document the same. Providing technical and process expertise to the deployment of the tool and assisting remotely located resources to implement projects in the most effective way.