Chethan Kumari M N

• GPH, AIDT and Operational excellent module deployment, Tool data analysis, insights and initiatives discursion with client in IDF(Integrated Delivery Finance)
• PowerApps, XLR, Chatbot project driven for productivity efficiency gain.
• Project roadmap creation, co-ordination with TFO and Delivery team for project completion
• weekly and monthly governance with client

Projects Handled in operations:

• Rapid QC Check Tool - Implemented Rapid QC checking tool for improving the quality of Invoice Processing by enabling 100% QC of key fields and improved quality from 96% to 99.97%.

• Automating Invoice Archiving in SAP - Worked on implementing Automation Anywhere tool for automating the manual attachment of archiving link in SAP and resulted in saving 9 FTE through this project.

• Automating Invoice Barcoding during the receipt of invoice in scanning department using visual studio and SQL tools. Worked with IT team in developing the tools and testing and implementing for smooth operations.

• Automating Invoice Posting in SAP - Worked with my team in developing a Minibot using SAP-Script and perform auto-post in SAP. This resulted in saving 3 FTE and helped in handling single-vendor bulk volume efficiently.

• Automating Payment Document Preparation - Automated the manual payment document preparation wherein earlier the client was manually typing in the CITI bank PDF document all the invoice, payment & bank details and had faced many challenges of wrong bank account / wrong payment etc. Implemented automation anywhere to copy the data from the SAP data and paste it in PDF document, which helped to improve the quality and SOX compliance also helped in reducing the FTE.

• Implementing the SAP-Open Text Workflow - Worked with the IT team and Open Text team to implement the Invoice Workflow within SAP and automate the posting using SAP-VIM.

• Managing a team of 58 members for the Accounts Payable and receivable process of leading Norway, US and other 37 countries Oil Industry and implementing effective controls to stabilize the process through Lean & Six Sigma methods and improving process through ‘Automation & technology innovation’ to benefit client’s saving
• Acquired Gen4 certification in the AP Process by delivering client value through process improvement and analytics.

• Provided extensive support to patients and helped with acclimation to new settings.
• Asked appropriate open-ended questions to discover individual needs and requirements.
• Handled 50-80 customer emails per day.
• Collaborated with service members to provide effective transition planning.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Consultant role in Assisted Captive project in Indonesia (Jakarta), I2P and I2C Process standardization and identified improvement opportunities, Operational excellence implementation and drive excellence in the process, co-ordination with project team,

VSM, OM stabilization, training sessions to team lead and team member on OM and process re-engineering, etc.; Removed Manual-paper based process and Implemented Scanning Workflow Solution; saved 35 FTE

Done Team-Restructure using Lean Method and Right Capacity Tagging through ETY Productivity Yield, Implemented Governance Model across TL, Team Manager, Tower Leads, CFO & CEO; Real-time Data Capture Centre & Data, Visualization using PowerBI; Proposed automation feasibility.

Training the Team Leads on SAP Short-cuts, Excel Techniques, Training Team Managers & Tower leads on ‘Effective Team management techniques using R&R programme, Team-Building games on regular basis, Effective Performance tracking & Coaching, etc.

• Accountable for the performance of multiple teams’ hence high focus on the performance metrics is taken also responsible placing effective quality delivery
• To ensure all SLA/Departmental KPI are met on a consistent basis
• Ensuring productivity levels of the team is maintained as assigned
• Monitor analysts on the parameters of quality as well as quantity
• Setting up Governance call and represent all Client/Company Meetings
• Ensuring OPEX / Lean Six Sigma methods implemented effectively across teams and validating data on periodical intervals
• Analysing AP data and giving insights to client to save expenses through Process redesigning, Payment Method Standardization, OTP (On-Time-Payment) analysis, Discount Benefits & Accruals Ageing Analysis to strengthen the Balance Sheet
• Initiating process improvement through Lean method, VSM & Automation using MACRO
• Sharing best practices on SAP – AP domain knowledge with client and with the team for process efficiency and improvements
• Keeping team engaged and motivated them through sharing the AP knowledge and improving their End-to-End knowledge level through continuous training and meetings
• Helping client to save cost through process efficiency, seat utilization, crowd sourcing, Analytics & Robotic Automation implementation
• Achievements:
• Acquired Gen4 certification for the P2P process, through implementation of process automation, increased quality performance and effective process controls
• Received ‘Champions Trophy’ award for AP Team towards delivering best performance during 2014-15
• Received ‘Quality Excellence’ feedback from client for maintaining quality @ 99.9% through implementing multiple review mechanism and control checks
• Implemented ‘Digitalised MIS’ reporting for ‘PTP Tower’ for the effective and real-time metric reviews
• Maintained attrition level
• Submitted maximum ideas in the deal on the innovation and analytics on PTP process
• Job Responsibility (Team Lead)
• Accountable for the performance of the team, hence high focus on the performance metrics is taken also responsible for Quality score
• Responsible for monitoring individual team member performance along with guiding the entire team Knowledge sharing, delegation of roles and responsibilities to team members and team building exercises
• Regular/Consistent Reporting of all Operational metrics to the Department Manager/SDL
• Drive to get more number of process related ideas on we@accenture
• Dedicated seats to be reduced by 20%
• Team morale should be high at all times & Conflict Management to ensure minimal escalations
• Reporting – OPEX, Dash Boards and documentation
• To ensure no duplicate payment and debit balance to be reduced
• To increase people engagement within the team and ensure maximum participation in all the team events/announcements
• Arranged two team outing events within one year and managed to take 80% of the people for the team outing
• Proactively driven cross-functional training
• Responsible for backup for manager as and when required
• Coordinating with HR and supervisor for the people development and training related matters
• Implementing ISO Policies and awareness to entire OI deal
• Conducting regular ISO internal audit with the help of COPS team members and publishing report to higher management
• Achievements (Team Lead)
• Managed to be in FIRST PLACE as a Team in total number of ideas submitted at Deal Level
• (My Team submitted 120 ideas in we@accenture during 2012)
• Managed end to end P2P operations with minimum escalations and set up strong internal controls to avoid duplicate payments
• Managed Customer Master Data & PO Good Receipt indexing process with zero-noise
• Prepared for all the OPEX assessments (for more than 5 processes in OI deal) with the managed to secure a score of 2.0 in Day-1, 7, 30, 60 & 90 days review
• Stabilized the process within 2 months and received very good appreciation from on-shore clients
• Helped the newly joined Team Leads by giving the proper guidance on Productivity Tracker Maintenance, OPEX documentation, Team Performance Maintenance, Stabilization Deck Presentation, etc
• Job Responsibility (Process Transition Associate & KT Trainer)
• Responsibility of getting training from relative process within the Deal
• Preparing for the Travel
• Ensure that KT transition process goes smooth, and make sure obtain end-to-end process by questioning more
• Validating the KT Process Transformation and KT Solutioning for the FTE calculation
• Assessing the Time & Motion study done by the on-shore team for the FTE calculation
• Ensure clients signs the Process Documentation after the KT on the client site
• Ensured to transfer the knowledge to the newly hired employees and manage them to perform the activity without much issue during SRT & GO-LIVE
• Preparing KT Assessment Questions and validating the knowledge level of KT team
• Publishing the KT progress report on daily basis to the management
• Achievements (Process Transition Associate & KT Trainer)
• Received SPOT award for the successful implementation of newly transitioned process during GOLIVE
• Received High Appreciation from the Client for the successful and smooth KT
• Stabilized the new process within 2 to 6 months timeline
• Received appreciation from SDL, on-shore Mobility Managers for the successfully KT transition of OI process which helped to get more transition opportunities in the OI deal
• Received appreciation as ‘An ambassador for OI and appreciate his contributions’
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.

• Transition of accounts payable Process in Soup industry, Documenting the Process, Doing Reverse KT after transition, helping for successful GOLIVE
• Interacting with client on the resolution of issues and updates, reporting to the business on a regular basis and performing ineffective way towards the Business Initiative, People Development & Value Creator
• Critical invoice processing, WQM (Query) handling, GRIR reconciliation, weekly and monthly report preparation and published to tower lead and clients, Exception invoice handling, problematic invoice resolution, PO validation.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Normal and high value invoice processing, Return to vendor invoice handling, Utility invoice processing, Problematic invoices reporting and analysis.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Entering Day to day transactions, preparing vouchers, preparing Journal & Ledger, submitting Tax forms, bank statement reconciliation etc.
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