Chetana Patil
Surat
Summary
CCNA-certified Network Engineer with 2 years of experience in Vodafone Idea projects. Proficient in troubleshooting, network optimization, and implementing solutions for 2G/3G/4G networks. Strong knowledge of routing, switching, and network protocols.
Overview
2
2
years of professional experience
1
1
Language
Work History
Vedang Cellular Services Pvt. Ltd. – Vodafone Idea Network
07.2022 - 03.2024
- Resolved customer complaints by analyzing 2G/3G/4G KPIs & coverage issues.
- Investigated major down sites and suggested corrective measures.
- Recommended repeaters and IBS solutions from survey reports.
- Coordinated with survey, optimization, ops & planning teams for solutions.
- Used CRM tools to analyze prepaid/postpaid customer trends.
Education
B.E - ENTC
North Maharashtra University
01.2018
HSC - undefined
Nashik Board
01.2013
SSC - undefined
Gujarat Board
01.2011
Skills
- Switching: VLAN, STP, VTP, DTP, EtherChannel, Stacking
- Routing: Static, RIP, EIGRP, OSPF, BGP, HSRP, VRRP
- Protocols: TCP/IP, IPv4/IPv6, DNS, DHCP, ARP, Traceroute
- Simulators: Packet Tracer, EVE-NG
- Other: OSI, HTTP, FTP, SMTP
- Certification: CCNA
KPI analysis
Problem resolution
Technical troubleshooting
Customer insights
Quality assurance
Operational efficiency
Access control
Network troubleshooting
Network Troubleshooting Abilities
Firewall management tools
LAN switching technologies
Technical support
IP addressing and subnetting
Performance improvement
Technical support capabilities
Networking and routing protocol expertise
Network performance monitoring
Network security
Remote work support
Additional Skills
- Communication
- Problem-Solving
- MS Office
Timeline
Vedang Cellular Services Pvt. Ltd. – Vodafone Idea Network
07.2022 - 03.2024
HSC - undefined
Nashik Board
SSC - undefined
Gujarat Board
B.E - ENTC
North Maharashtra University