CHETNA THAKUR
Vice President At Citibank
Mumbai,MH
Summary
- 22+ years of industry experience in BFSI Domain.
- Ability to manage and delivery multiple projects multiple countries in the area of Credit Risk.
- Handled multi-national clients as part of stakeholder management.
- Experience in managing large and complex programs with multi-party / multi-site interactions.
- Good hands-on experience in creating FRDs, Project Plan, Implementation Plan for Large and Complex projects.
- Hands on experience on preparing project plan, execute the plans and ensure smooth deliverables.
- Having experience more than 15 years working with different stakeholders (actual users, Risk team, Business team and different technology teams).
- Excellent People management skills. Built and managed high-performance teams.
- Excellent inter-personnel relationship and can adapt to changing environment.
- Excellent communication skills; maintain positive relation with colleagues and client in highly demanding and visible projects.
- Strong in Process Awareness & Adherence from ARIS to new application, Citi Avaliment etc.
- Perceptive Senior Business Analyst with 11 years driving successful business processes for Citibank. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations.
- Industrious Business Analysts with successful history developing Risk Application to improve business operational planning and implementation. Applies vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success.
- Results-driven bringing proven skills in administering Risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work History
Vice President
Citibank
Mumbai, Maharashtra
12.2011 - Current
- Working as Senior Business Analysts for Credit Risk for Classified Managed Portfolio and Delinquent managed portfolio for Credit Risk.
- Working as Functional Lead for projects like Global Early Warning, AiSight, Remedial Management etc.
- Leading County implementations for Asia and EMEA across 20+ countries.
- Worked as Implementation lead for Document Management rollout across 29+ countries.
- Working as Asia Lead for supporting Asia users in Citi1Credit Application
- Worked as Project Manager for various projects like ARIS application, Data migration from ARIS to new application, Citi Avaliment etc.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Resolved issues and recommended actions based on production and compliance reports.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Business Analysts
Golden Source Pvt Ltd
Mumbai, Maharashtra
08.2011 - 11.2011
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
Project Manager
Polaris Software Limited
Mumbai, Mahrashatra
01.2006 - 08.2011
- Worked as Project Manager for multiple projects.
- Worked as Business Analysts for multiple projects
- Lead Implementation manager for multiple countries
- Leas Data Migration from Legacy system to new system for HK, TW and India.
Project Manager/Senior Software Developer
Keystone Solution Pvt Ltd
Mumbai, Maharashtra
12.2003 - 01.2006
- Worked as Project Name and Business Analyst:
- Worked as Senior Oracle developer.
- Worked as Subject Expert of Claims Department.
- Identified plans and resources required to meet project goals and objectives.
- Headed project teams specializing in design and launch activities.
- Modified and directed project plans to meet organizational needs.
Project Manager/Software Developer
IL&FS Education & Technology (Schoolnet India Limited) Services
Mumbai, Maharashtra
11.2000 - 12.2003
- Worked as Project Manager
- Worked as Senior Oracle developer.
Developer/Trainee Engineer
Asian Comp Soft Pvt Ltd
Mumbai, Maharashtra
06.1999 - 11.2000
- Worked on HR policy Application development
- Worked as Business Analyst for HR application
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Designed, developed and implemented software applications for HR solutions based on analyzed requirements and understanding of industry technical standards.
- Gathered user feedback and made recommendations.
Education
MBA - Information Technology
Welingkar College in Information Technology
Mumbai 06.2006 - 06.2009
Masters in Commerce - MCOM
Mumbai University
Master Degree In Commerce 04.2001 - 04.2003
Bachelor of Commerce - BCOM
Bachelor of Commerce - Mumbai University
Mumbai 04.1996 - 04.1999
Certified Course in Software Development - Computer Engineering
NIIT - Certified Course in Software Development
Mumbai 04.1996 - 04.1999
Skills
Business process re-engineering
Project Management
Staff Management
Team Bonding
Functional & Business Requirements
Software Development Lifecycle
Advanced problem solving
Accomplishments
Awards in 2021:
- Gold Award for Taking Ownership for Remedial Management project
- Gold Award for Delivers with Pride for multiple projects
- Silver Award for Taking Ownership of providing UAT Supports for all CCB projects.
- Received Succeeds Together (Continue Service Excellence) award
- Received award for Works as a Partner for Global Early Warning Project.
- Similar awards for 2020 and so on.
Timeline
Vice President
Citibank
12.2011 - Current
Business Analysts
Golden Source Pvt Ltd
08.2011 - 11.2011
MBA - Information Technology
Welingkar College in Information Technology
06.2006 - 06.2009
Project Manager
Polaris Software Limited
01.2006 - 08.2011
Project Manager/Senior Software Developer
Keystone Solution Pvt Ltd
12.2003 - 01.2006
Masters in Commerce - MCOM
Mumbai University
04.2001 - 04.2003
Project Manager/Software Developer
IL&FS Education & Technology (Schoolnet India Limited) Services
11.2000 - 12.2003
Developer/Trainee Engineer
Asian Comp Soft Pvt Ltd
06.1999 - 11.2000
Bachelor of Commerce - BCOM
Bachelor of Commerce - Mumbai University
04.1996 - 04.1999
Certified Course in Software Development - Computer Engineering
NIIT - Certified Course in Software Development
04.1996 - 04.1999