Chetna Thareja
Summary
Experienced in conducting toolbox talks to enhance safety awareness and compliance within the workforce, demonstrating a commitment to risk management principles. Developed and implemented a warranty management system that optimized workflow processes, resulting in improved operational efficiency. Collaborated with senior management to analyze real-time data from workforce management systems, identifying trends that informed strategic planning and resource allocation. Maintained accurate records of dispute activities and ensured compliance with relevant laws and regulations, contributing to effective risk mitigation strategies.
Strategic Workforce Development Leader known for high productivity and efficient task completion. Possess specialized skills in strategic planning, talent management, and employee engagement. Excel in communication, leadership, and problem-solving to foster organizational growth. Committed to developing workforce strategies that align with company goals and enhance team performance.
Resourceful Utility Supervisor known for high productivity and efficient task completion. Specialize in operational management, regulatory compliance, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and workforce effectiveness.
Overview
13
13
years of professional experience
Work History
Inventory Management Specialist
American Express
08.2024 - Current
- Created detailed reports on inventory levels and usage trends.
- Real-time Information Access:-Real-time tracking allows agents to provide up-to-date information, minimizing delays and frustration.
- Enhanced Customer Satisfaction:By providing accurate and timely information, call center agents can build trust and confidence with customers.Effective inventory management helps resolve customer issues quickly and efficiently, leading to higher satisfaction rates.
- Timely reporting:- Providing day to day detailed status of each and every PCN in order to avoid any miss outs when it comes to sending out communication to Card members.
- Performed physical counts of inventory and reconciled with computer-generated reports.
- Closure:- Ensure timely closure of each and every PCN within timeframe of 30 days to avoid any REG B which will have a negative impact on our customer satisfaction report.
- Reporting:- Daily reporting of inventory status present in our system to upper management to have a detailed overview of inventory lying and all actions taken.
- Developed strategies to optimize inventory control procedures.
- Coordinated with internal teams to develop solutions for customer service issues related to inventory availability.
- Managed end-of-life inventory to minimize losses and maximize returns.
Work Force Management
American Express
12.2021 - Current
- Conducted regular toolbox talks with workers to reinforce awareness of safe working practices.
- Provided guidance to management regarding best practices for accommodating linguistic diversity in the workplace.
- Enforced school policies regarding academic integrity while ensuring all written works are properly cited when needed.
- Advised management on strategies to improve workflow processes related to commitment specialist activities.
- Developed and implemented a comprehensive warranty management system to optimize workflow processes.
- Created reports on daily workforce activities and provided the same to senior management team.
- Worked closely with senior management to develop long-term strategies for entering new markets.
- Developed and implemented workforce management strategies to improve customer service, reduce costs, and increase efficiency.
- Analyzed real-time data from workforce management systems to identify trends in staffing needs.
- Worked closely with internal teams such as Accounting, Compliance, Risk Management and Legal departments to ensure compliance with relevant policies.
- Organized meetings between management and employees to discuss issues related to workflow, customer service, and productivity.
- Assisted senior management in developing strategic plans related to workforce development initiatives.
- Evaluated current policies related to workforce management to ensure compliance with applicable laws.
Dispute Analyst
American Express
07.2012 - 12.2021
- Developed strategies to resolve disputes in a timely manner.
- Documented processes for dispute resolution including details of investigation results.
- Maintained accurate records of all dispute activities for audit purposes.
- Updated customer accounts with relevant dispute information as needed.
- Processed credit card refunds within established timelines.
- Assisted in the development of dispute resolution procedures and policies.
- Conducted credit card chargeback investigations and prepared detailed reports.
- Generated reports on dispute status, disputed items, and resolutions.
- Assisted in developing best practices for handling disputes efficiently and effectively.
- Researched account information to determine if dispute is valid.
- Ensured compliance with applicable laws, regulations, policies and procedures when resolving disputes.
- Participated in training sessions related to new products or services offered by company.
- Monitored trends in dispute activity and suggested improvements to processes.
- Identified root causes of disputes by analyzing data from various sources.
- Reviewed customer inquiries and complaints to identify potential disputes.
- Advised customers on their rights according to applicable laws or regulations.
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
- Facilitated communication and collaboration among disputants using mediation methods.
Education
Masters in Commerce -
Lucknow University
Lucknow06-2010
Skills
- Ms word
- Excel
- Powerpoint
- Expertise in data mining
- Continuous improvement mindset
- Quality assurance focus
- Workforce management tools
- Task management
- Deadline management
- Crisis management
- Inventory management
- Workforce mentoring
- Report generation
- Dispute resolution
- Process improvement
- Compliance enforcement
- Customer service
- Team collaboration
- Strategic planning
- Effective communication
Languages
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Inventory Management Specialist
American Express
08.2024 - Current
Work Force Management
American Express
12.2021 - Current
Dispute Analyst
American Express
07.2012 - 12.2021
Masters in Commerce -
Lucknow University