Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Chetraj Pant

Chetraj Pant

Shayadri APT Santracruz east

Summary

Seasoned Senior Cabin Crew Member with a strong background in providing top-notch customer service on various international flights. Proficient in emergency response procedures, flight regulations, and safety protocol adherence. Notable strengths include clear communication skills, effective teamwork abilities, and proactive attitude to ensure passenger satisfaction. Previous work experience demonstrates significant impact in streamlining operations and enhancing overall flight experiences for passengers. Flexible hard worker ready to learn and contribute to team success.

Overview

9
9
years of professional experience

Work History

Senior Cabin Crew Member

Air India
Mumbai
07.2019 - Current
  • Delivered exceptional customer service during in-flight operations and passenger interactions.
  • Ensured compliance with safety protocols and emergency procedures throughout flights.
  • Conducted pre-flight checks of safety equipment and cabin readiness before boarding.
  • Managed cabin crew duties, coordinating tasks for efficient service delivery.
  • Assisted passengers with special needs, providing support and ensuring comfort.
  • Trained new cabin crew members on standard operating procedures and customer service standards.
  • Communicated effectively with flight deck crew regarding cabin conditions and passenger needs.
  • Resolved passenger inquiries and complaints, maintaining a positive travel experience.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Provided accurate information regarding arrival times, connecting flights, customs regulations.

Guest Service Associate

Indian Hotels PVT LTD
Mumbai
09.2016 - 06.2019
  • Collaborated with team members to maintain store cleanliness and organization.
  • Trained new associates on company policies and procedures efficiently.
  • Maintained inventory levels by restocking shelves and conducting audits regularly.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.

Education

High School Diploma -

Patuck Gala Junior College
Mumbai
02-2015

Skills

  • Safety compliance
  • In-flight customer service
  • Crew coordination
  • Strong leadership
  • Hospitality service expertise
  • Relationship management
  • Excellent communication
  • Adaptability

Languages

English
First Language
Hindi
Proficient (C2)
C2

Accomplishments

  • Recipient of the Best Associate of the Year award for outstanding performance and dedication
  • Crew Member Excellence Award for safely operating flights during the pandemic

Timeline

Senior Cabin Crew Member

Air India
07.2019 - Current

Guest Service Associate

Indian Hotels PVT LTD
09.2016 - 06.2019

High School Diploma -

Patuck Gala Junior College

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Chetraj Pant