CHETTRA V. BHANDAARI
Pune
Summary
Dynamic Sales Manager with a proven track record at G.K Associates, excelling in negotiations and team management. Spearheaded major projects, driving sales growth and exceeding goals through innovative marketing strategies and exceptional customer service. Skilled in leveraging sales expertise and rapport building to achieve continuous improvements and market leadership.
Overview
10
10
years of professional experience
Work History
Sales Manager
G.K Associates
09.2015 - 05.2022
- Completed Projects – GK Palacio Phase I & II, Blue Bells, St Kanwar Phase I & II
- Initiate and oversee the process of home construction including interior and exterior finishes, up through the close of escrow
- Co-ordinate, prepare, and maintain builder/client data and documentation to ensure timely completion of home
- Research Real Estate trends to provide current market data to corporate office to increasing buyers
- Maintain client information database for future follow-up
- Manage dedicated accounts for critical customers
- Prioritize job duties effectively and efficiently
- Assist in loan processing as a loan processor from originating to closing
- Create and maintain an advertising campaign, including advertising signs, postcards, business cards and newspaper campaigns
- Developed relationship with clients to understand their needs and provide them with the best real estate solution
- Created systematic and consist of lead generation from cold calling, referrals, lead generating service and other forms of sources
- Advise clients on market conditions, prices, mortgage, legal requirements, and related matters
- Served as Property manager for privately held residential properties for new tenants, handled day to day legal issues, managed repairs, and maintenance issues, conducted regular property inspections
Associate Customer service representative
Eaton Technologies Pvt. Ltd.
05.2014 - 06.2015
- Company Overview: (US Region)
- Extensive Internal Customer Handling, Training & Mentoring, Team Motivation, Order Cycle Management, Testing
- Repair and Spares Order Entry
- OEM and Distributor Order Entry activity
- Auditing tasks on key parameter and to create an action plan for repetitive errors and to analyze the progress around this
- To handle End to End process from Quote Management to Order Fulfillment
- Managing RFQ’s received from the customer in the ERP system (Siebel)
- To handle Customer Schedule (Forecast Management) and Order Entry in the ERP system (Oracle & MFGPRO)
- To co-ordinate between production & planning team and plan the forecast accordingly
- Respond to customers on their portal regarding Expedite and De-Expedite queries
- To continuously look for process improvement and to make revenue and time impact
- To monitor all the tasks and prepare and update Standard Operating Procedures with version controls
- To deal with customer escalations and provide action plans
- To work on different timely reporting activities to report out the open order reports, backlog information, shipping information, monthly/yearly intake for different sites
- To transition different kinds of work from the sites over the phone and manage the new work
- (US Region)
Senior Process Executive
Infosys BPO Limited
05.2012 - 05.2014
- Process purchase orders submitted by global customers on oracle 11i system
- (IC orders or Fax orders)
- Maintaining records of SR’s
- Processing the End-to-End orders till booking
- Updating of order information in Oracle 11i system
- Updating order information as per customer request
- Validating the orders for discount validation through internal tools and Deals
- For any issues contacting respective person (Account Manager) to resolve the issues
- Resolving customer queries and requests regarding their orders
- Maintain SLA (Service Level Agreement) and prioritize the High value and high aging order through internal interaction with client, Front office (Language support) and internal seniors
- Also tracking of prioritize High Value order and High Ageing orders
- After resolution we need to release the discount holds from the order then order gets booked
- Maintaining productivity & quality as per KRA’s
- Preparing Daily APJ, EMEA and USAI Commit Reports for clients
Education
B.B.A -
01.2010
H.S.C -
01.2006
S.S.C -
01.2004
Skills
- Sales
- Negotiations
- Customer oriented
- Team Management
- Rapport building
- Entrepreneurial spirit
- Continuous Improvements
- Sales expertise
- Marketing strategy
- Contact follow-up
- Sales process
- Exceeds sales goals
Accomplishments
- Top Performer, G.K Associates, 2016
- Top Performer, Eaton, 2014
- Top Performer, Infosys, 2013
Hobbies and Interests
Listening Music
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 7/4/1989
- Nationality: Indian
Timeline
Sales Manager
G.K Associates
09.2015 - 05.2022
Associate Customer service representative
Eaton Technologies Pvt. Ltd.
05.2014 - 06.2015
Senior Process Executive
Infosys BPO Limited
05.2012 - 05.2014
B.B.A -
H.S.C -
S.S.C -
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