Cheyenne Helton
New Albany
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Barista
Baptist Health Floyd
11.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Customer Service Representative
Earth & Fire Studio
06.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped customers understand the process of painting the pottery and resolved any questions that arose throughout their visit.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed keeping the tables and supplies cleaned and organized throughout the day while helping customers.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Bachelor of Science - Medical Laboratory Science
Indiana University Southeast
New Albany05-2027
Bachelor of Science - Psychology
Indiana University Southeast
New Albany05-2022
High School Diploma -
New Albany High School
New Albany06-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Prescription filling
- Sample preparation
- Medical terminology
- Utilization of a micropipette
- Plaque assays and spot test plates
- Serial dilutions
- Chemical handling
Certification
Certified Immunizer at Walgreens Pharmacy
CPR certified
Timeline
Pharmacy Technician
Walgreens
08.2022 - Current
Barista
Baptist Health Floyd
11.2021 - 08.2022
Customer Service Representative
Earth & Fire Studio
06.2019 - 10.2021
Bachelor of Science - Medical Laboratory Science
Indiana University Southeast
Bachelor of Science - Psychology
Indiana University Southeast
High School Diploma -
New Albany High School
Similar Profiles
Paul FergusonPaul Ferguson
Team Supervisor at WalgreensTeam Supervisor at Walgreens
Whitney FieldsWhitney Fields
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Isai RiveraIsai Rivera
Shift Supervisor at WalgreensShift Supervisor at Walgreens
Zantoinette McCauleyZantoinette McCauley
SOM Assistant/ Access Control/Security Operations Supervisor at Marksman SecuritySOM Assistant/ Access Control/Security Operations Supervisor at Marksman Security