Cheyenne Packard
Lebanon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Eligibility Assistant
Division Of Family Resources
08.2023 - Current
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Enhanced team productivity by cross-training in multiple program areas and providing backup support as needed.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Provided ongoing support to newly-hired Eligibility Assistants through mentorship, training sessions, and sharing best practices from personal experience.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
Executive Assistant
American Basketball Association
04.2017 - 08.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Processed Payments
Manager
DSA Group Dba The Brew Crew
04.2014 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled all banking and deposits
Team Member
Papa Johns
12.2011 - 05.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Fulfilled phone orders
- Cashiering
Education
GED -
Greenfield Adult Learning Center
Greenfield, IN05.2015
Skills
- Executive Support
- Filing
- Cash Handling
- Cashiering
- Managing
- Training
- Inventory
- Customer Service
- Policy Knowledge
- Conflict resolution
- Attention to detail
- Documentation and Paperwork
Timeline
Eligibility Assistant
Division Of Family Resources
08.2023 - Current
Executive Assistant
American Basketball Association
04.2017 - 08.2023
Manager
DSA Group Dba The Brew Crew
04.2014 - 04.2016
Team Member
Papa Johns
12.2011 - 05.2012
GED -
Greenfield Adult Learning Center
Similar Profiles
Silena NormanSilena Norman
Medicaid Eligibility Specialist at Division of Family ResourcesMedicaid Eligibility Specialist at Division of Family Resources
Amanda Rios-AlvarezAmanda Rios-Alvarez
Receptionist at Division of Family ResourcesReceptionist at Division of Family Resources
Heather RichardsonHeather Richardson
Eligibility Specialist at Division Of Family ResourcesEligibility Specialist at Division Of Family Resources
Adara L AckersonAdara L Ackerson
Dance Teacher's Assistant at Beyond The BarreDance Teacher's Assistant at Beyond The Barre
Jesse CampseyJesse Campsey
Journeyman Electrician at I.B.E.W. Local 429Journeyman Electrician at I.B.E.W. Local 429