Cheyenne Packard
Lebanon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Executive Assistant
American Basketball Association
Indianapolis, IN
04.2017 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Processed Payments
Eligibility Specialist
KHI Solutions
Fishers, IN
03.2025 - 05.2026
- Assessed client eligibility for various programs, ensuring compliance with regulatory standards.
- Reviewed documentation to determine qualifications, enhancing accuracy of case management processes.
- Collaborated with cross-functional teams to streamline application workflows and improve service delivery.
- Trained new staff on eligibility assessment procedures, fostering a culture of knowledge sharing and efficiency.
- Assisted clients with case questions, documentation, and program requirements.
- Managed high-volume workloads while meeting deadlines and productivity goals.
- Conducted interviews for Medicaid and TANF (Cash Assistance) eligibility.
Eligibility Assistant Lead
KHI Solutions
Fishers, IN
04.2024 - 03.2025
- Train new Eligibility Assistants
- Maintain and support existing employees and assist with questions
- Processed eligibility applications, ensuring compliance with program guidelines and regulations.
- Assisted clients in understanding eligibility criteria and documentation requirements.
- Conducted thorough reviews of client records to determine eligibility status accurately.
- Collaborated with internal teams to streamline application processes and enhance service delivery.
Eligibility Assistant
KHI Solutions
Fishers, IN
08.2023 - 04.2024
- Assisted clients in navigating eligibility requirements for various programs and services.
- Evaluated applications to ensure compliance with federal and state regulations.
- Coordinated communication between clients and service providers to facilitate support services.
- Analyzed case files to determine eligibility status, improving accuracy of determinations.
Manager
DSA Group Dba The Brew Crew
Fishers, IN
04.2014 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled all banking and deposits
Team Member
Papa Johns
Fishers, IN
12.2011 - 05.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Fulfilled phone orders
- Cashiering
Education
GED -
Greenfield Adult Learning Center
Greenfield, IN05-2015
Skills
- Executive Support
- Filing
- Cash Handling
- Cashiering
- Managing
- Training
- Inventory
- Customer Service
- Information confidentiality
Timeline
Eligibility Specialist
KHI Solutions
03.2025 - 05.2026
Eligibility Assistant Lead
KHI Solutions
04.2024 - 03.2025
Eligibility Assistant
KHI Solutions
08.2023 - 04.2024
Executive Assistant
American Basketball Association
04.2017 - Current
Manager
DSA Group Dba The Brew Crew
04.2014 - 04.2016
Team Member
Papa Johns
12.2011 - 05.2012
GED -
Greenfield Adult Learning Center