Chez Payton
Clarksville
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Greater Clark County Schools
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Representative
KnipperRX
01.2025 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Case Manager
Pharmacord LLC
01.2023 - 09.2024
- My job is to make Outbound calls to Payors to check a patients benefit coverage for a specific specialty medication
- I follow up with case until patient has drug in hand
- Some duties include calling the physicians office, speaking with the physician, and calling the patient
- Investigated and resolved customer service issues within 48 hours of enrollment form
Customer Service Representative
ADP
01.2022 - 11.2022
- I answered Inbound calls from out clients who needed help getting access to their retirement accounts
- Clients could call with something as little as a password change, address change or help with any changes for clients retirement account
- I helped clients enroll in future accounts as far as Roth, and IRA accounts
- At the end of year we had an obligation to reach out to clients for 'Year End Compliance' testing
- I also assisted clients withdrawal or changing their contributions to their retirement account
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Created a new customer database by entering customer information into a database
Change Management Analyst
Kindred Healthcare Corporation
01.2017 - 09.2021
- I worked with internal and external (3rd party) vendors to help promote new code/programs to clients
- I worked in the testing department, to help prevent bugs in program once it went live
- I promoted code for payroll reports to internal recording system in Cherwell
- Promoted any changes to our system with other teams necessary for change to work correctly
Education
High School -
New Albany High School
New Albany, IN05.2009
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Microsoft word
- Microsoft excel
- Guest services
- Documentation review
- Case Management
- Hospitality Experience
Timeline
Substitute Teacher
Greater Clark County Schools
01.2025 - Current
Customer Service Representative
KnipperRX
01.2025 - 03.2025
Case Manager
Pharmacord LLC
01.2023 - 09.2024
Customer Service Representative
ADP
01.2022 - 11.2022
Change Management Analyst
Kindred Healthcare Corporation
01.2017 - 09.2021
High School -
New Albany High School
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