CHHANDITA CHAKRABORTY
Bangalore
Summary
Creative and versatile content creator and communication with a passion for storytelling and a track record of producing engaging and impactful content across various platforms. With a strong background in writing, editing, and content strategy, I excel at crafting compelling narratives that resonate with audiences and drive results. Collaborative and detail-oriented, I thrive in fast-paced environments and am committed to delivering high-quality content that meets the objectives and exceeds the expectations of stakeholders. Seeking opportunities to leverage my skills and expertise to contribute to the success of a dynamic and innovative team.
Overview
13
13
years of professional experience
Work History
ID Trainer and Communication Trainer
Accenture
Bengaluru
05.2022 - Current
- Conduct thorough analyses to identify learning needs, gaps, and objectives
- Collaborate with stakeholders, subject matter experts (SMEs), and other relevant parties to determine training goals and requirements
- Design and develop instructional materials and learning experiences tailored to meet specific learning objectives
- Create various types of learning content, including e-learning modules, interactive simulations, multimedia presentations, assessments, and instructional videos
- Evaluate and select appropriate instructional technologies, tools, and platforms to enhance the learning experience
- Develop detailed storyboards, scripts, and outlines to guide the creation of multimedia content and learning activities
- Design and implement formative and summative assessments to measure learning outcomes and evaluate the effectiveness of instructional materials
- Conduct thorough quality assurance checks to ensure accuracy, functionality, and usability of instructional materials
- Manage instructional design projects from initiation to completion, including planning, scheduling, resource allocation, and stakeholder communication
- Provide training, guidance, and support to instructors, SMEs, and other stakeholders involved in the implementation of instructional materials
- Stay updated on emerging trends, best practices, and technologies in instructional design and e-learning.
Assistant Unit Manager
Mphasis
Bangalore
01.2019 - Current
- Training NHT Voice and Non-Voice
- Content development for Area9 for clients like Collins, Audi, Suzuki etc
- Designing training plans, facilitators guide and custom made training programs.
Voice and Accent trainer
Concentrix
Bangalore
01.2017 - 01.2019
- Working as floor support for Utilities and e-commerce process
- Training NHT batches and overall grooming for fresher's
- Regular audits to track performance
- TNI and TNA
- Feedback
- Up skilling for different introductory pilots.
Learning and Development Trainer and Quality Analyst
TCS
Kolkata
01.2014 - 01.2017
- Conducted Initial learning programs for corporate fresher
- Conducted Instructor led behavioral trainings
- Conducted Signature workshops for assistant managers
- Conducted Utility process training.
Senior Associate - Customer Service Representative
Wipro BPO Ltd
Kolkata
01.2013 - 01.2014
Technical Support Executive
IBM Global Process Services
Kolkata
01.2011 - 01.2013
Education
Bengaluru -
Google Certified Content Writer
Certified Content developer -
Area9
Transactional Analysis -
Mphasis
Instructional Designing -
Mphasis
T3 certified -
WiprofreshersConcentrix/ TCS/ Mphasis
Political Science -
Calcutta University
Skills
- Content Writing
- WBT and training content creation
- Instructional Designing
- Voice And Accent Neutralization
- Content Engineering Using AI Tools
- Soft Skill Training
- Learning And Development
Profile
- IBM DAKSH, 06/22/2011, 01/14/2013
- WIPRO, 07/31/2013, 11/22/2014
- TCS, 11/26/2014, 07/04/2017
- CONCENTRIX, 07/10/2017, 03/03/2019
- MPHASIS, 03/11/2019, Current org
Personal Information
- Date of Birth: 10/21/1990
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
Timeline
ID Trainer and Communication Trainer
Accenture
05.2022 - Current
Assistant Unit Manager
Mphasis
01.2019 - Current
Voice and Accent trainer
Concentrix
01.2017 - 01.2019
Learning and Development Trainer and Quality Analyst
TCS
01.2014 - 01.2017
Senior Associate - Customer Service Representative
Wipro BPO Ltd
01.2013 - 01.2014
Technical Support Executive
IBM Global Process Services
01.2011 - 01.2013
Bengaluru -
Google Certified Content Writer
Certified Content developer -
Area9
Transactional Analysis -
Mphasis
Instructional Designing -
Mphasis
T3 certified -
WiprofreshersConcentrix/ TCS/ Mphasis
Political Science -
Calcutta University
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