CHHAVI NAYAK
Noida,uttarpradesh
Summary
Customer-focused Assistant manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
3
3
years of professional experience
Work History
Assistant Manager
AXIS BANK
Noida
10.2023 - Current
- Responsible for handling customer quaries and give them proper resolution while maintaining AHT.
- prioritized customer satisfaction by actively listening to their needs, resolving issue promptly, and providing clear concise information.
- Maintaining problem solving and professional ethics on call.
- Responsible for giving best channel experience to all the customers for good NPS.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Customer Care Executive
INFO EDGE INDIA Ltd.
Noida
06.2021 - 09.2023
- Schedule the meeting with customer and give presentations on google meet
- Manage their profile and need to verify all the documents
- Interacting with customers, addressing their concerns, and being their point of contact
- Create and maintain report about customer interaction
- Suggest them suitable services as per their profile and need to get the closure successfully from that customer
- Responsible for taking follow-ups and getting revenue for the company.
- Exceeded targeted sales goals by 150% through proactive outreach.
- Delivered performance updates, quarterly business reviews and planning meetings.
Education
Post Graduate Diploma In Project Management - Project Management
Symbiosis Centre For Distance Learning
PUNE, Maharashtra01-2023
Bachelor of Commerce - Accounting
Jagran College Of Arts, Science And Commerce
Kanpur, Uttarpradesh07-2020
Intermediate - Science
SANIC
Kanpur, Uttarpradesh01-2017
High School - Science
Shivaji Inter College
Kanpur, Uttarpradesh01-2014
Skills
- Good Communication
- Teamwork
- Time Management
- Creativity
- Attention to Detail
- Commitment Management
- Performance Management
- Product and Service Knowledge
- Customer Rapport
- Outstanding Customer Service
- Operational Support
- Customer Relationship Building
Accomplishments
- Recognized as the Top Performer of the month
- Achieved the highest conversion rates and Call Quality scores.
- Received performance-based incentives, along with gift hampers and vouchers.
- received WOW call certificate.
- Achieved mountain movers award for maintaining AHT, NPS, RSAT.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
AXIS BANK
10.2023 - Current
Customer Care Executive
INFO EDGE INDIA Ltd.
06.2021 - 09.2023
Post Graduate Diploma In Project Management - Project Management
Symbiosis Centre For Distance Learning
Bachelor of Commerce - Accounting
Jagran College Of Arts, Science And Commerce
Intermediate - Science
SANIC
High School - Science
Shivaji Inter College
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Hemant KumarHemant Kumar
Application Engineer at Urban Tech Engineers Pvt. Ltd.Application Engineer at Urban Tech Engineers Pvt. Ltd.