Chhavi Tyagi

Roles and Responsibilities:

Process development

• Spearhead research and thorough analysis on the business recovery at dealerships to increase penetration and contribute to the revenue growth of the organization.
• Single-handedly managing contracts. From discussing techno-commercials with the vendors (tools and equipment) to execution through the system.
• Keeps abreast of new equipment and tools available, and recommends purchases.
• Driving audit with a third-party vendor (for tools, and body and paint) at workshops to ensure all required protocols and compliance are followed.
• Involved in the implementation of the Paint Management system at the PAN India level at workshops.
• Build out targets for the field service teams and enforce them through timely intervention.

MIS & Reports

• Responsible for developing management-level presentations.
• Department KPI management and monitoring.
• Preparing comprehensive reports detailing all the activities of the service department to the senior management on a weekly and monthly basis.
• Weekly MIS for Field team.

Roles and Responsibilities:

• Pursue new business and developed key existing accounts in assigned territory
• Responsible for handling customers' accounts.
• Single point of contact for Online Training & Safe Disposal of equipment, for PAN India customers.
• Accountable for sales activities that involves selling of spares and consumables, Comprehensive and Non-Comprehensive Annual Maintenance Contracts (AMC) and On-Call Services
• Follow up with customers to ensure timely placement of contracts and orders
• Ensure all renewal offers go out in advance of renewal date to ensure all contracts are in place by the renewal anniversary
• Single-handedly taking part in techno-commercial bids and negotiating with customers
• Worked on "VINCITA" - a Business Recovery Project, to increase equipment attached rate and achieved 90% success rate
• Operated hand-in hand with Service team (Field Service Engineer) to meet agreed SLAs and proper maintenance of equipment at customer site
• Worked closely with Front Sales and, Regional Sales Managers to develop custom-tailored maintenance solutions for end-users
• Ensuring timely placement of Tax Invoice and spares to the customers by working and collaborating with internal stakeholders
• Facilitated account retrieval team to recover outstanding payments.
• · Ensuring timely reporting of sales activity, prospects and forecasts.

Roles and Responsibilities:

• Built business connections with relevant stakeholders in partner's organization to promote company.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Communicated regularly with clients to understand needs, evaluate.
• Current solution and deliver personalized solutions to customers.
• Established coordination with internal stakeholders - Bidding Team, Project Manager, Finance, and Partner SPOC to participate and submit bids successfully.
• Participate in partner events across different geographies.

Roles and Responsibilities:

• Managed and supported after-sales services at PAN India level with service partners.
• Optimize spare parts inventory control system through proper MSL planning with Spare Part Vendor Partner.
• Single point of contact to give approval/disapproval to Service Orders required for repairment of handset.
• (Warranty Amendment, Repeat Repair Approval etc.) Create systems and flows for warranty, replacements, returns, and defective products logistics.
• Ensuring CRM Training and Service quality, and responsible for maintaining CRM ID and other Service Centre related information.
• Reporting to Senior Manager, China Team, with responsibility for After-Sales services and Spare Management.
• Daily report analysis and measures to improve customer service.
• Customer queries and Escalation management: Define and act on all escalations flagged through emails/calls.

Roles and Responsibilities:

• Co-ordinated with Property Managers to confirm the reservation and fulfillment of rooms on regular basis
• Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
• Worked closely with front desk to achieve full occupancy of property
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service
• Resolved various issues and discrepancies for customers
• Maintained awareness of types of rooms available in different resort locations
• Provided customers with information about availability and pricing.

Roles and Responsibilities:

• Conducted surveys to determine customer opinion of products and services
• Maintained customer account information database by cancelling and updating customer accounts
• Worked single point of contact in the team to handle customer's Escalations & requirements
• Outbound Calling CITI Bank customer to submit their KYC (KNOW YOUR CUSTOMER) documents