Chhaya Suthar
Vadodara
Summary
Customer-focused Salon manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Personable Salon Manager with proven experience managing day-to-day salon operations, from customer intake procedures to staff behaviour and opening and closing procedures.
Exceptional in addressing and resolving client complaints Regarding salon services and employee behaviour. Excellent Communication and team-leading skills.
Overview
9
9
years of professional experience
Work History
Salon Manager
Lakme Lever Pvt. Ltd.
Vadodara
10.2021 - Current
- Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance
- Utilised successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base
- Managing client and also appointment and align proper to employee according to time slot and turn
- Addressing and resolving client complaints regarding salon services and employee behaviour
- Managing Weekly and Monthly reports for all the employees working in a salon to understand their service business done in a defined period
- Staff Management – Handling staff’s day off and leaves to make sure, enough man power is available for providing service to our customers
- Placed orders and monitored shelf stock to maintain consistent supply and inventory
- Maintain monthly petty cash expense record & transactions.
Assistant Salon Manager
Lakme Lever Pvt. Ltd.
Vadodara
02.2019 - 09.2021
- Managed cash flow, business transactions, banking, and accounting processes
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Maintained general appointment calendar and set shift schedules
- Worked to continuously increase salon business through effective sales, service, and operations policies
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
Customer Relation Manager
Hyundai Motors India Ltd.
Vadodara
02.2018 - 01.2019
- Check Client rating after service was done to Increase our Customer Services Experience
- Manage Customer Relation Executive department and Service Executive
- Manage Bookings of Advisor for Consultation
- Check whether the appropriate calling was done by CRE and client complains are taken on time and resolve it on time
- Manage Employee Leaves according to the availability of appropriate staff
- Maintain Daily Report and Monthly Report of Advisors, Technician and Complain report.
Retail Associate
Vodafone Mobile Services Ltd.
Vadodara
11.2015 - 12.2017
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
- Built rapport with customers through courteous and professional communications
- New Connections Sales, Old Connection upgrade & Generate sales leads
- Keep records of customer interactions, process customer accounts and file documents.
Education
Bachelor of Education - Management
Gujarat Technical University
01.2017
Master of Commerce - Accounts
Sardar Patel University
01.2013
Skills
- Scheduling
- Staff Management
- Inventory Control
- Ability to motivate staff & maintain good relations
- Revenue generation
- Customer service
- Upselling and cross-selling
- Compliance knowledge
- Payment processing
- Day-to-day operations
- Recruitment and hiring
- Booking coordination
Languages
- Gujarati, C2
- Hindi, C2
- English, C1
Timeline
Salon Manager
Lakme Lever Pvt. Ltd.
10.2021 - Current
Assistant Salon Manager
Lakme Lever Pvt. Ltd.
02.2019 - 09.2021
Customer Relation Manager
Hyundai Motors India Ltd.
02.2018 - 01.2019
Retail Associate
Vodafone Mobile Services Ltd.
11.2015 - 12.2017
Bachelor of Education - Management
Gujarat Technical University
Master of Commerce - Accounts
Sardar Patel University
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