Summary
Overview
Work History
Education
Skills
Certification
Academic Projects & Reports
Languages
Timeline
Generic
Chhoti Rani

Chhoti Rani

Najafgarh

Summary

Dynamic Field Service Engineer with extensive experience at Philips India Ltd, excelling in ultrasound installation and preventive maintenance. Proven track record in enhancing customer satisfaction through effective communication and technical support. Skilled in NABH compliance and project management, driving successful outcomes in high-pressure environments. Passionate about delivering exceptional service and training.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Philips India Ltd
09.2019 - Current
  • Responsible for service, maintenance, renewal of contract, and end-to-end site requirements for the ultrasound modality for the two biggest customers in Delhi NCR, i.e. AIIMS and Safdarjung Hospital, along with West Delhi Territory.
  • Responsible for managing and training the new hires and channel partners.
  • Responsible for the end-to-end customer cycle with Philips.
  • Responsible for the installation of new ultrasound machines and user training for the West Delhi territory.
  • Installed upgrades on existing systems according to manufacturer specifications.
  • Also providing support in generating more revenue through spare sales, contract renewals, and pitching in new products offered by Philips.
  • Also supported on multimodalities, including Cath Lab, C-Arm, and X-Ray, etc.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Utilized remote access technology to diagnose complex technical problems remotely.

Asst. Manager - Bio-Medical

Centre For Sight
12.2016 - 08.2019
  • Responsible for the procurement, installation, and maintenance of biomedical equipment.
  • PAN India stakeholders and vendor management.
  • Responsible for NABH audits and compliance for all the centers.
  • Inventory management for all the centers across the nation.
  • Making sure all equipment is insured under AMC, CMC, or general insurance.
  • Planning and execution of new projects as per NABH guidelines and compliance.
  • Training the stakeholders, doctors, and technicians on the equipment usage and basic maintenance.

Bio Medical Engineer

HCL Healthcare Pvt. Ltd.
05.2015 - 11.2016
  • Responsible for the maintenance of biomedical equipment in five clinics running successfully as AMC.
  • Overseeing and performing installation, preventive maintenance service, and calibration of all the equipment.
  • Manage and attend to medical equipment breakdown calls for clinics all over the Delhi NCR.
  • Maintain the documentation records for all equipment according to NABH standards.
  • From May 2015 to April 2016, I was on Wilburg Facilities' payroll, and from April 2016 to November 2016, I moved on to HCL's payroll.

Service & Application Engineer

ALFA MEDISOL PVT.LTD
06.2014 - 05.2015
  • Responsible for providing application, as well as technical support for FUJIFILM.
  • Computed Radiography (CR system) on products: FCR Reader, Console, and Drypix Printer.
  • Providing application support for Siemens' special products (mammography, direct), radiography, and C-arm.
  • I represented Bio Medical Engineering during the NABH audit independently.
  • Maintain documentation records for biomedical equipment according to NABH standards.
  • Repair and maintenance of hospital equipment.
  • Attend to and manage all the breakdown calls in five clinics.
  • Providing product training to the user staff in all clinics to ensure safe handling of medical equipment.
  • Maintaining inventory, preventive maintenance, and calibration calendar of medical equipment.
  • Installation and application training of the console (Fujifilm) for the user staff.

Education

MBA - Healthcare Management

Venkateshwara Open University
Mumbai
08-2019

B.Tech - Biomedical Engineering

G.J.U.S. & T
Hisar
06-2014

Production Engineering - Production

HSBTE
Jhajjar
2011

Skills

  • Ultrasound installation
  • Equipment maintenance
  • Technical support
  • Customer training
  • Preventive maintenance
  • Remote troubleshooting
  • NABH compliance
  • Project management
  • Vendor management
  • Effective communication
  • Customer relationship management
  • Problem solving
  • Software installation
  • Preparing work orders
  • Hands-on diagnostics
  • Worksite supervision
  • Repairing ultrasound, C-arm, cath lab, digital radiography, and ophthalmology machines
  • Customer service management
  • Field operations management
  • Equipment installation
  • Cross-functional coordination

Certification

  • Certified practitioner on Philips IE33, IU22, Epic, and Affinity Series, and CX 50 series US machines
  • Trained and certified on Drypix Smart, Drypix Lite, Prima T2, and Console service held from August 25th to 27th, 2014, at the FUJIFILM Delhi office, given by Mr. Nitin Dighe.
  • Internship at Fortis Hospital Shalimar Bagh, Delhi, from January 20, 2014, to May 19, 2014, under the supervision of Mr. Vipin Singh, Technical Supervisor
  • Training in ATIEPI, Dehradun
  • Training at Maharaja Agrsen Medical College, Agroha, Haryana, from the date July 3, 2012, to August 3, 2012, under the supervision of Mr. Vikas Singh (Sr. Biomedical Er.)

Academic Projects & Reports

  • Project Report on Managing HealthCare Services in Akash Hospital for MBA in Hospital Management.
  • Project report on ‘Ventilator’ submitted in the partial fulfillment of the degree of Bio-medical engg. Completed under the guidance of Mr. Ravish Garg (chairperson of BME dept.in G.J.U.S. & T., Hisar).
  • Minor project with synopses on ‘Hearing Aid’ completed under supervision of Ms. Anju Gupta (Assistant professor in BME dept.).
  • Project report on ‘Intensive Care’ submitted in the partial fulfillment of internship in Fortis Hospital Shalimar Bagh, completed under the guidance of Mr. Vipin Singh (Technical supervisor in BME dept.).
  • Project report on ‘Hospital Equipments’ completed under supervision of Mr. Vikas Singh (Sr. Biomedical engg. in MAMC Agroha).

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Field Service Engineer

Philips India Ltd
09.2019 - Current

Asst. Manager - Bio-Medical

Centre For Sight
12.2016 - 08.2019

Bio Medical Engineer

HCL Healthcare Pvt. Ltd.
05.2015 - 11.2016

Service & Application Engineer

ALFA MEDISOL PVT.LTD
06.2014 - 05.2015

MBA - Healthcare Management

Venkateshwara Open University

B.Tech - Biomedical Engineering

G.J.U.S. & T

Production Engineering - Production

HSBTE
Chhoti Rani