Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Hobbies and Interests
Awards
Timeline
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Chi Ko

Kokomo

Summary

Professional with extensive experience in customer service and management, notably at Charles Schwab, where I ranked in the top 10% for client satisfaction. Skilled in conflict resolution and financial management, I excel in team performance and enhancing customer relationships through effective communication, and critical thinking. I am trilingual and proficient in Microsoft Office.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Assistant

Gameday Men's Health
09.2025 - Current
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Maintained inventory of office supplies
  • Track Company's monthly expense

Manager of the BOH and FOH

Yatagarsu Restaurant
09.2023 - 12.2024
  • Use my previous customer service experience to serve customers.
  • Learned how to work with different types of customers and situations.
  • Being able to learn and understand the management side of the business.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

CS&S

Charles Schwab
08.2022 - 05.2023
  • Using my previous customer service experience to serve Charles Schwab clients.
  • Learning to provide value to clients is essential.
  • I had the honor of being in the top 10 percent of customer survey scores.
  • The importance of putting the clients first and understanding their needs.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Asphalt Worker

Jansen's Asphalt Sealing
05.2019 - 07.2019
  • The importance of preparation before laying the asphalt
  • Had a strong relationship with the customer on the job site
  • Communicating with the crew to insure the perfection of the job
  • Promoting the Asphalt business within the community

Shadowing

Panda Chinese Restaurant
06.2017 - 08.2017
  • Developed customer relationship within the area
  • Learned the business side of the restaurant
  • Helped in the kitchen if needed

Education

B.A. - Economics

Purdue University, School of Liberal Art
West Lafayette, IN
05.2022

Skills

  • Leadership
  • Time Management
  • Business communication
  • Critical thinking
  • Marketing
  • Python
  • Visual Basic
  • Microsoft Office
  • Trilingual
  • Conflict resolution
  • Problem solving
  • Computer skills
  • Financial management
  • Organizational skills

Certification

  • Securities Industry Essentials
  • Series 7
  • Series 63
  • Working towards series 66

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual

Projects

Jakez soda Company Analysis, Purdue University, 09/19 - 12/19, Using Microsoft office to analyze the company future, Created solutions for the company's business problems, Using Marketing skill to analysis the potential future partner for the company

Hobbies and Interests

  • Sports
  • Community involvement
  • Stock market (currently investing on Charles Schwab)

Awards

National Honor Society, 11/17 - Present

Timeline

Office Assistant

Gameday Men's Health
09.2025 - Current

Manager of the BOH and FOH

Yatagarsu Restaurant
09.2023 - 12.2024

CS&S

Charles Schwab
08.2022 - 05.2023

Asphalt Worker

Jansen's Asphalt Sealing
05.2019 - 07.2019

Shadowing

Panda Chinese Restaurant
06.2017 - 08.2017

B.A. - Economics

Purdue University, School of Liberal Art

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Chi Ko