Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Chiachi Liao

Shelbyville

Summary

Motivated Customer Account Specialist with years of experience. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Customer Account Specialist

Ariel Premium
Saint Louis
08.2024 - Current
  • Managed customer inquiries and provided timely assistance to resolve issues.
  • Assisted in onboarding new clients by explaining account features clearly.
  • Conducted follow-ups with clients to ensure satisfaction with services provided.
  • Coordinated with sales teams to support account management initiatives effectively.
  • Developed strategies to improve customer satisfaction levels.
  • Provided exceptional customer service to customers with inquiries, complaints and requests.
  • Supported sales team in daily order processing and purchasing.

Education

Bachelor of Arts - English Literature

Soochow University
Taiwan
06-2016

Skills

  • Sales coordination
  • Order processing
  • Microsoft office proficiency
  • Issue investigations
  • Customer relationship development
  • Account updating
  • CRM software
  • Account administration
  • Dispute resolution
  • Teamwork and collaboration
  • Documentation and recordkeeping

Languages

English
Professional
Chinese (Mandarin)
Professional

Affiliations

  • yoga practitioner
  • coffee lover
  • great taste in music

Timeline

Customer Account Specialist

Ariel Premium
08.2024 - Current

Bachelor of Arts - English Literature

Soochow University

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Chiachi Liao