Chiachi Liao
Shelbyville
Summary
Motivated Customer Account Specialist with years of experience. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Account Specialist
Ariel Premium
Saint Louis
08.2024 - Current
- Managed customer inquiries and provided timely assistance to resolve issues.
- Assisted in onboarding new clients by explaining account features clearly.
- Conducted follow-ups with clients to ensure satisfaction with services provided.
- Coordinated with sales teams to support account management initiatives effectively.
- Developed strategies to improve customer satisfaction levels.
- Provided exceptional customer service to customers with inquiries, complaints and requests.
- Supported sales team in daily order processing and purchasing.
Education
Bachelor of Arts - English Literature
Soochow University
Taiwan06-2016
Skills
- Sales coordination
- Order processing
- Microsoft office proficiency
- Issue investigations
- Customer relationship development
- Account updating
- CRM software
- Account administration
- Dispute resolution
- Teamwork and collaboration
- Documentation and recordkeeping
Languages
English
Professional
Chinese (Mandarin)
Professional
Affiliations
- yoga practitioner
- coffee lover
- great taste in music
Timeline
Customer Account Specialist
Ariel Premium
08.2024 - Current
Bachelor of Arts - English Literature
Soochow University
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