CHIDAMBAR NAVALGUND
Bengaluru
Summary
Dynamic professional with extensive experience at Chess.com, specializing in content review and moderation. Proven ability to identify abuse trends and enforce policies effectively. Skilled in investigative analysis and escalation management, fostering safe community engagement while upholding freedom of expression standards. Committed to promoting respectful dialogue and ethical content practices.
Overview
5
5
years of professional experience
Work History
Community Lead - Content, Support & Operations
Chess.com / ChessKid
01.2021 - Current
- Reviewed large volumes of user-generated content for policy compliance, including abusive, misleading, and sensitive material.
- Managed escalations related to harassment, cheating, misconduct, and community guideline violations, coordinating with internal teams for resolution.
- Analyzed incident data and behavioral patterns to identify abuse trends and recommend enforcement or process improvements.
Legal Research & Policy Narrative Support
Project 39A, National Law University Delhi
01.2024 - 12.2024
- Analyzed policy, legal, and rights-based frameworks relevant to content moderation and free expression.
- Synthesized complex research into clear summaries supporting institutional decision-making.
- Worked with sensitive material while maintaining ethical and editorial rigor.
Content Review & Communications Contributor
Catholics Concern for Animals
- Reviewed advocacy-related digital content for accuracy, sensitivity, and ethical alignment.
- Assessed potentially graphic or emotionally charged material to ensure responsible publication.
- Edited and structured content to meet policy, reputational, and community standards.
Event Content & Media Support
London Chess Classic
- Reviewed and curated event-related digital content, ensuring appropriateness for diverse, international audiences.
- Supported moderation of online conversations and commentary around live events.
- Documented incidents and feedback to improve content workflows and audience experience.
Content & Community Coordination
Business Meets Chess
- Created and reviewed content for professional and public-facing audiences, ensuring clarity and respectful discourse.
- Moderated discussions involving business leaders, educators, and participants to maintain safe engagement standards.
- Identified patterns in audience interaction to inform future content and event design.
Content Oversight & Moderation
Chess & Children Initiatives
- Reviewed content involving minors to ensure strict compliance with safety, ethical, and community guidelines.
- Monitored discussions and media shared in youth-facing environments to prevent harm or misuse.
- Maintained clear documentation and escalation pathways for safety-related issues.
Founder & Content Oversight
The Lively Library
- Established community content guidelines to promote respectful and inclusive dialogue.
- Moderated discussions on social, cultural, and policy-related topics.
- Documented content-related issues and implemented corrective measures to improve safety and engagement.
Education
Postgraduate Diploma - Victimology and Criminal Justice
O.P. Jindal Global University
Bachelor's Degree - Criminology and Criminal Justice
Rani Channamma University
Skills
- Content review and moderation
- Policy interpretation and enforcement
- Escalation management
- Sensitive and graphic content handling
- Abuse trend identification
- Investigative analysis
- Written judgment and documentation
- Freedom of expression frameworks
Additional Information
Comfortable reviewing graphic, violent, or offensive content in line with platform guidelines, Strong attention to detail and time management, Experience working with global teams and across time zones, High alignment with Trust & Safety values: user protection, fairness, and free expression
Open To
Hyderabad, Telangana, India
Data And Tools
- Advanced Excel and Google Sheets
- Incident tracking and reporting systems
- Basic SQL (queries and data extraction)
- Content moderation and review tools
- Documentation and escalation workflows
Timeline
Legal Research & Policy Narrative Support
Project 39A, National Law University Delhi
01.2024 - 12.2024
Community Lead - Content, Support & Operations
Chess.com / ChessKid
01.2021 - Current
Content Review & Communications Contributor
Catholics Concern for Animals
Event Content & Media Support
London Chess Classic
Content & Community Coordination
Business Meets Chess
Content Oversight & Moderation
Chess & Children Initiatives
Founder & Content Oversight
The Lively Library
Postgraduate Diploma - Victimology and Criminal Justice
O.P. Jindal Global University
Bachelor's Degree - Criminology and Criminal Justice
Rani Channamma University