With over 15 years of experience in footwear manufacturing, I have demonstrated strong expertise in supply chain management and lean production. Highly adaptable and capable of thriving in multicultural and international work environments. Experienced with strategic planning, operational management, and team leadership. Utilizes these skills to drive organizational efficiency and achieve goals. Track record of fostering collaboration and delivering results in dynamic environments.
Hi, I’m
CHIEN HSIANG LIAO
Manufacturing Management/ Lean Management/ Admin Management/ Public Relations
Taipei City
Summary
Overview
16
years of professional experience
1
Certificate
4
Languages
Work History
Freetrend Industrial India Pvt. Ltd.
Admin. Deputy Director
07.2023 - Current
Job overview
- Government Relations & Networking: Established strategic networks with local government authorities and key stakeholders to secure essential administrative resources and support.
- Multidisciplinary Team Building: Recruited and formed a comprehensive local operational team in India, covering Finance, Customs, HR, General Affairs, and Procurement to prepare for factory startup.
- Site Selection & Facility Setup: Liaised with government agencies to identify and secure suitable industrial land for factory construction.
- Supply Chain & Asset Management: Managed the importation of production machinery and equipment to meet operational needs and oversaw local procurement and raw material management.
- Financial Oversight & Compliance: Supervised daily accounting and treasury operations, ensuring timely and accurate statutory tax filings and compliance.
- Project Management: Directed the tendering process for construction projects and monitored onsite progress to ensure timely completion.
Freetrend Indonesia Pvt. Ltd.
Business Manager
03.2022 - 06.2023
Job overview
- Order Forecasting & Production Feedback: Managed seasonal order intake and analyzed preliminary projections to provide early feedback to the production department regarding upcoming model styles and requirements.
- Technical Transfer & Readiness: Coordinated the transfer of molds and technical packages (TP), ensuring all necessary components and documentation were fully prepared for the launch of new models.
- Production Scheduling & Delivery Commitment: Developed production timelines and capacity plans for model launches, while providing accurate lead-time and delivery commitments to brand partners.
- Logistics & Customs Documentation: Managed shipping logistics including container booking, transportation arrangements, and the preparation of all necessary customs clearance documentation.
- Claims Management & Preventive Action: Handled product complaints and customer service issues, providing detailed reports on corrective and preventive measures to clients
KINGMAKER III (Vietnam) PVT. LTD.
Business Deputy Director
06.2018 - 01.2022
Job overview
- Seasonal Analysis & Allocation: Conducted detailed analysis and coordination for new footwear models each season, ensuring rational production allocation based on current factory capacity.
- Capacity Planning & Resource Deployment: Evaluated annual order trends to standardize performance metrics and proactively planned manpower and equipment configurations to support production ramp-up.
- Client Communication & Issue Resolution: Liaised with customers regarding product complaints and on-site production issues, implementing corrective actions and providing systematic feedback.
- Compliance & Audits: Successfully managed and completed third-party factory audits and Corporate Social Responsibility (CSR) audits.
- Logistics & Customs Management: Oversaw the end-to-end shipping process, including packing organization, container scheduling, customs declaration, and delivery workflows.
House Bistro Pvt. Ltd.
Owner
10.2015 - 06.2019
Job overview
- Operational & Financial Oversight: Directed daily restaurant operations and monitored overall revenue performance to ensure business profitability.
- Quality Assurance & Customer Relations: Resolved customer complaints efficiently while maintaining high standards for food quality and consistency.
- Marketing & Seasonal Promotions: Designed and executed holiday-themed events and promotional campaigns to drive customer traffic.
- Public Relations & Group Bookings: Managed reservation inquiries and spearheaded outreach for group events and corporate banquets.
- R&D and Cost Control: Led the development of new menu items and conducted rigorous cost analysis and pricing strategies to optimize margins.
- Talent Management: Spearheaded staff recruitment and implemented comprehensive training programs to enhance service quality.
Wellpower Sporting Goods CO., Ltd.
Lean & IE Manager
08.2013 - 06.2015
Job overview
- Lean Training & Improvement: Facilitated Lean manufacturing training and spearheaded factory-wide production improvement projects.
- Strategic Client Partnerships: Collaborated with major brands including Nike, Under Armour, Dick's Sporting Goods, and Academy to drive Lean projects focused on enhancing quality, efficiency, cost, and lead times, while providing regular progress reports.
- Set up Lean Implementation: Launched the Decathlon production demonstration line, successfully implementing the first Lean Production system for sports protective gear in China.
Shoetown Group Co., Ltd.
Lean Manager
05.2010 - 07.2013
Job overview
- Continuous Improvement & 5S: Spearheaded factory-wide production improvement projects and managed daily 5S maintenance and auditing processes.
- Operational Efficiency: Leveraged improvement proposals in coordination with technical resources to significantly enhance production efficiency and product quality.
- Standardization & Training: Strengthened Lean manufacturing knowledge for production supervisors, integrating Job Instruction (JI) and Standard Work (SW) to achieve operational standardization.
- Strategic Planning & PDCA: Contributed to corporate policy deployment and the development of mid-to-long-term strategic plans, while leading the factory in utilizing PDCA (Plan-Do-Check-Act) cycles for periodic action plan reviews.
Education
National Taiwan UniversityTaipei City
Bachelor of Arts from Political Science & Socialogy
04.2001
University Overview
Skills
*Program implementation
Certification
NIKE Lean training certificate (NITC)
Timeline
Admin. Deputy Director
Freetrend Industrial India Pvt. Ltd.
07.2023 - Current
Business Manager
Freetrend Indonesia Pvt. Ltd.
03.2022 - 06.2023
Business Deputy Director
KINGMAKER III (Vietnam) PVT. LTD.
06.2018 - 01.2022
Owner
House Bistro Pvt. Ltd.
10.2015 - 06.2019
Lean & IE Manager
Wellpower Sporting Goods CO., Ltd.
08.2013 - 06.2015
Lean Manager
Shoetown Group Co., Ltd.
05.2010 - 07.2013
National Taiwan University
Bachelor of Arts from Political Science & Socialogy
04.2001