Open To Work
Chiinmuankim Lhouvum
Bengaluru
Summary
Detail-oriented professional with a robust background in content moderation and customer assistance. Skilled in conflict resolution and collaboration, consistently enhancing customer experiences while ensuring adherence to community standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Accenture
Bengaluru
09.2025 - Current
- Assisted clients in selecting software solutions to meet business needs.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to enhance customer service strategies.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Content Reviewer
Amazon
Bengaluru
09.2024 - 09.2025
- Reviewed user-generated content for compliance with community guidelines.
- Assessed product reviews to ensure authenticity and relevance.
- Identified and flagged inappropriate content for further action.
- Utilized internal tools to streamline content review processes.
- Evaluated new products or services prior to launch by conducting thorough reviews.
- Collaborated with other departments within the organization to ensure effective communication regarding any changes made following a review.
Content Moderator
Concentrix
Bengaluru
07.2023 - 09.2024
- Reviewed user-generated content for adherence to community guidelines.
- Flagged inappropriate content and escalated issues to management.
- Maintained up-to-date knowledge of platform policies and procedures.
- Evaluated user reports regarding potential violations of terms of service.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
Education
Bachelor of Arts -
Presidency College
Skills
- Product knowledge
- Customer assistance
- Complaint resolution
- Content moderation
- Quality assurance
- Problem solving
- Attention to detail
- Critical thinking
- Adaptability
- Verbal/written communication
- Teamwork and collaboration
- Complex Problem-solving
- Excellent communication skills
- Customer service
- Feedback implementation
- Fraud detection
- Problem-solving skills
Certification
- Interacting with Customers
- Platform Fundamentals
- Getting started in Excel 365
- Data Engineering on Microsoft Azure
- Google Associate Cloud Engineer: Google Cloud Platform Ecosystem
- CompTIA A+ 220-1001
Timeline
Sales Associate
Accenture
09.2025 - Current
Content Reviewer
Amazon
09.2024 - 09.2025
Content Moderator
Concentrix
07.2023 - 09.2024
Bachelor of Arts -
Presidency College