Chikatti Ruchitha
Chennai
Summary
At Novac Technologies PVT LTD, as a Senior Customer Service Representative, I spearheaded initiatives that significantly enhanced customer satisfaction and retention. Leveraging my expertise in escalation management and cross-functional collaboration, I adeptly managed complex customer issues, resulting in a notable increase in service ratings. My strategic approach to customer support and database management consistently drove positive outcomes.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Representative
Novac Technologies PVT LTD
Chennai
11.2022 - Current
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Analyzed customer data to identify opportunities for upselling services.
Education
BBA -
DMIHER
Chennai 01-2019
Associate of Science -
Narayana Junior College
Nellore04-2016
High School Diploma -
Ratnam High School
Kovur , Nellore 04-2014
Skills
- Escalation management
- Call center experience
- Customer support
- De-escalation techniques
- Cross-functional collaboration
- Database management
Timeline
Senior Customer Service Representative
Novac Technologies PVT LTD
11.2022 - Current
BBA -
DMIHER
Associate of Science -
Narayana Junior College
High School Diploma -
Ratnam High School
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