Chikkegowda B K
Manager : Sales, Procuring And Purchase
Bengaluru,KA
Summary
Dynamic manager with a proven track record at Axis Maxlife Insurance Ltd, excelling in team leadership and strategic planning. Enhanced customer satisfaction and drove sales growth through effective training and performance metrics. Skilled in operations management, I fostered a culture of continuous improvement, achieving significant cost savings and boosting employee engagement.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Manager - Elite Vertical
Axis Maxlife Insurance Ltd
03.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Area Business Manager
HDFC Life Insurance Ltd
05.2024 - 02.2025
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
- Championed new product launches within the assigned territory, driving awareness and demand among key customers.
- Established clear performance metrics for the sales team, driving accountability and focus on results.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Manager Purchase and Procurement
Wildcraft India Pvt Ltd
08.2018 - 04.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sr. Customer Support Engineer
LG Electronics Inc, Placed by CCS Computer Pvt Ltd
06.2007 - 07.2018
- Streamlined support processes for improved efficiency and reduced response times.
- Collaborated with cross-functional teams to develop and implement product improvements based on customer feedback.
- Delivered exceptional customer service by maintaining regular communication with clients throughout the support process.
- Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
- Maintained up-to-date technical knowledge through ongoing professional development and training opportunities.
- Led workshops for internal staff members on new technologies, strengthening overall team competencies in emerging trends within the industry.
- Mentored junior engineers, promoting skill development and fostering a positive team environment.
- Implemented knowledge management systems, optimizing access to critical support resources.
- Reduced ticket resolution time by creating comprehensive documentation of common issues and resolutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Arts - Public Administration
Karnataka State Open University
Mysore, India 04.2001 -
No Degree - Computer Hardware & Networking
Diploma in Computer Hardware & Networking P.C.S
SJCE- Mysore 04.2001 -
Skills
Team leadership
Timeline
Manager - Elite Vertical
Axis Maxlife Insurance Ltd
03.2025 - Current
Area Business Manager
HDFC Life Insurance Ltd
05.2024 - 02.2025
Manager Purchase and Procurement
Wildcraft India Pvt Ltd
08.2018 - 04.2024
Sr. Customer Support Engineer
LG Electronics Inc, Placed by CCS Computer Pvt Ltd
06.2007 - 07.2018
Bachelor of Arts - Public Administration
Karnataka State Open University
04.2001 -
No Degree - Computer Hardware & Networking
Diploma in Computer Hardware & Networking P.C.S
04.2001 -