Summary
Overview
Work History
Education
Skills
Languages
Additional Qualifications
Hobbies and Interests
Disclaimer
Personal Information
Timeline
Generic

Chilakalapudi Phanikumar

Vijayawada

Summary

To get a good position in a progressive company to implement my knowledge, ideas and skills with my creativity and to grow along with the organization.

Overview

11
11
years of professional experience

Work History

SZM (Sub Zonal Manager)

Shadowfax Technologies PVT LTD
03.2023 - Current
  • Conducted comprehensive performance evaluations of staff members weekly; provided constructive feedback for improvement purposes.
  • Streamlined operational processes for increased efficiency by analyzing workflow and implementing improvements.
  • Analyzed key performance metrics regularly, identifying areas for improvement and implementing necessary changes for optimal results.
  • Doing followup with the team on regular basis for improving metrix
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Inspect deliveries for damage or discrepancies: report those to accounting for reimbursements and record keeping.
  • Maintaining a healthy and effective relationship with off role as well as with my Riders and Franchise Partners.

CLUSTER MANAGER

Xpressbees Logistics
01.2018 - 03.2023
  • Responsible for delivery percentage.
  • Tacking care of all courier partners.
  • Folloup with Delivery excecutives with positive result.
  • Responsible for daily MIS and all reports as well.
  • Responsible for overall operations of service center.
  • Establish SOP's to ensure that standardized processes are created and implemented across the organization.
  • Maintaining a healthy and effective relationship with off role as well as with my SR's.
  • Communicate clear instructions to team members.
  • Manage the flow of day-to-day operations.
  • Inspect deliveries for damage or discrepancies: report those to accounting for reimbursements and record keeping.
  • Maintain all records,reports of operations.

Incharge

Xpressbees Logistics
01.2016 - 01.2018

Customer care Executive

AEGIS BPO Pvt Ltd
12.2015 - 08.2016
  • Maintaining a positive, empathetic and professional attitude toward customer at all times.
  • Responding promptly to customer inquiries.
  • Acknowledge and resolving customer complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Listening to customer complaints or concerns and working to resolve their issues.
  • Provides customer additional information or explain services.

Packing Incharge

Sweet Magic Pvt Ltd
09.2014 - 11.2015
  • Pack, weigh, and label completed items for product or storage.
  • Follow the company guidelines regarding packaging.
  • Keep complete records of all materials that go through the warehouse.
  • Properly use packaging materials.
  • Maintain a clean work area.

Education

B.com - computers

Nalanda Degree college

Diploma -

A. A.N.M & V.V.R.S.R Polytechnic
01.2015

SSC -

Rishi vidyanikethan
01.2009

Skills

  • Proficient in MS-Office
  • Effective verbal communication
  • Good Leadership Quality
  • Adaptable to Changing Environment
  • Extrovert
  • Self Motivated
  • Hard worker
  • Operations management
  • Responsible person
  • Positive attitude
  • Staff training and development

Languages

English
Telugu
Hindi
Beginner (A1)

Additional Qualifications

  • Typing Proficiency
  • Basic Computer Knowledge
  • Proficient in MS-Office
  • Certified as Good leader in college.
  • Good communication skills

Hobbies and Interests

  • Playing Cricket
  • Surfing in Net

Disclaimer

I hereby solemnly declared that all statements are given above are true and correct to the best of my knowledge and belief.

Personal Information

  • Father's Name: Ch. Sambasivarao
  • Date of Birth: 03/18/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

SZM (Sub Zonal Manager)

Shadowfax Technologies PVT LTD
03.2023 - Current

CLUSTER MANAGER

Xpressbees Logistics
01.2018 - 03.2023

Incharge

Xpressbees Logistics
01.2016 - 01.2018

Customer care Executive

AEGIS BPO Pvt Ltd
12.2015 - 08.2016

Packing Incharge

Sweet Magic Pvt Ltd
09.2014 - 11.2015

Diploma -

A. A.N.M & V.V.R.S.R Polytechnic

SSC -

Rishi vidyanikethan

B.com - computers

Nalanda Degree college

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Chilakalapudi Phanikumar