China Burr
Indianapolis,Indiana
Summary
Accomplished professional with extensive experience advocating for social and economic well-being of individuals and families and a proven track record at Wilson Services LLC, adept in case documentation and client advocacy. Leveraged problem-solving and MS Office skills to enhance case management strategies, achieving significant improvements in client support. Skilled in building relationships, providing guidance, support and assistance, and proficient in regulatory compliance. Strong communication and management skills and committed to inspiring community service.
Overview
11
11
years of professional experience
Work History
Case Manager
Wilson Services LLC
04.2017 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Patient Service Representative
Community Health Network
07.2015 - 03.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering atmospheres of trust within clinics.
- Filed and maintained 4patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Administrative Assistant
21st Century Charter School
08.2013 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Arts - Communications
Indiana University Bloomington
Bloomington, IN05.2008
Bachelor of Arts - African American Studies
Indiana University Bloomington
Bloomington, IN05.2008
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Client Advocacy
- Case Planning
- Community Outreach
- Treatment Planning
- MS Office
- Resource Management
- Patient Assessment
Timeline
Case Manager
Wilson Services LLC
04.2017 - Current
Patient Service Representative
Community Health Network
07.2015 - 03.2017
Administrative Assistant
21st Century Charter School
08.2013 - 06.2015
Bachelor of Arts - Communications
Indiana University Bloomington
Bachelor of Arts - African American Studies
Indiana University Bloomington
Similar Profiles
Jalen WilsonJalen Wilson
Assistant Program Developer at Wilson Services LLCAssistant Program Developer at Wilson Services LLC
April WilsonApril Wilson
Small Business Owner at Wilson Office Services, LLCSmall Business Owner at Wilson Office Services, LLC
Brett FalkensteinBrett Falkenstein
Water Services Technician Helper at Easterday-Wilson Water Services LLCWater Services Technician Helper at Easterday-Wilson Water Services LLC
Sebastian MurilloSebastian Murillo
Graduate Researcher at Indiana Law Enforcement Academy Assessment and ResearchGraduate Researcher at Indiana Law Enforcement Academy Assessment and Research
Kimberly ViningKimberly Vining
Advanced Practice Registered Nurse at Eskenazi Medical GroupAdvanced Practice Registered Nurse at Eskenazi Medical Group