CHINBA CHOZANG
LEH
Summary
Experienced Senior Customer Service Executive with strong background in customer relationship management. Proficient in leading teams and managing operations to ensure seamless service delivery. Strong interpersonal, problem-solving, and communication skills, coupled with ability to handle high-pressure situations effectively. Proven record of improving customer satisfaction and driving customer loyalty in previous roles.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Executive
TATA SIA
Leh
08.2019 - Current
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Provided feedback on customer service experience in order to identify areas of improvement.
- Assisted customers with product inquiries, complaints and technical issues.
- Resolved escalated customer service issues in a timely manner.
- I have been the ramp safety incharge for the past 3 years and have been conducting regular briefings for the GHA staff. I also carry out audits and surprise checks to ensure proper functionality.
- As the sole SPOC for the lost and found, I properly managed the files and carried out several CSR activities, even winning prizes for them.
Cargo Supervisor
SOVIKA AVAITION & DELEX CARGO
Leh
01.2016 - 07.2019
- Supervised the loading and unloading of cargo, including inspecting and verifying contents.
- Coordinated freight forwarding activities to ensure efficient delivery of goods.
- Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
- Facilitated communication between customers, vendors, carriers, and other relevant parties regarding cargo status information.
Cargo Agent
SOVIKA AVIATION SERVICES
Leh
10.2014 - 12.2015
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Education
Bachelor of Arts -
POST GRADUATE GOVT. COLLEGE CHANDIGARH
CHANDIGARH06-2011
Skills
- Escalated customer concerns
- Customer Service
- Trained in Salesforce
- Customer service excellence
- Problem-solving aptitude
- Teamwork and Collaboration
- Cargo operation management
- compliance and safety regulations
REFERENCE:
- MR. LOBSANG NYANDAK (AIRPORT MANAGER AIRINDIA LEH)
Timeline
Senior Customer Service Executive
TATA SIA
08.2019 - Current
Cargo Supervisor
SOVIKA AVAITION & DELEX CARGO
01.2016 - 07.2019
Cargo Agent
SOVIKA AVIATION SERVICES
10.2014 - 12.2015
Bachelor of Arts -
POST GRADUATE GOVT. COLLEGE CHANDIGARH
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