CHINCHU SURESH
KOTTAYAM,INDIA
Summary
Dynamic and detail-oriented professional with a strong foundation in business management and sales techniques. Demonstrates exceptional skills in team development, client relationship building, and customer concern resolution. Known for maintaining confidentiality and flexibility while delivering accurate results. Committed to leveraging expertise to drive organisational success and foster long-term client partnerships.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relation Officer
Navinora Private Limited
2nd Floor Milestone towers, Kollam ,691004, INDIA
06.2024 - Current
- Counsel prospective students on study options, admission requirements, and career opportunities abroad.
- Provide information about universities, courses, fees, scholarships, and visa processes.
- Assist students in shortlisting suitable programs and institutions based on their profile and preferences.
- Enhanced business reputation through excellent customer service provision.
- Maintain a strong relationship with students, parents, and educational institutions.
- Managed complex client queries with professionalism and patience.
- Fostered a collaborative work environment to enhance team performance.
Sales Executive
TVS Mahindra
KOTTAYAM, INDIA
01.2015 - 12.2015
- 1 Year Experience in TVS Mahindra as Sales Executive for premium vehicle
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Negotiated best-possible prices for maximised profit levels.
Executive Grade II
Popular Motor world Pvt Ltd
KOTTAYAM, INDIA
08.2011 - 11.2013
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed client relationships from early stages of sales process through to post-sales
- Delivered high sales performance within budget to strict deadlines and targets.
- Negotiated best-possible prices for maximised profit levels.
- Handled high-volume telesales enquiries within call-time targets.
Reservation Executive Trainee
KTDC
KUMARAKOM, INDIA
04.2010 - 04.2011
- 1 Year experience as Reservation Executive in KTDC - Kumarakom
- Conducted verification checks to ensure accuracy of guest details.
- Liaised closely with housekeeping department ensuring rooms were ready upon guest arrival.
- Collaborated with other departments for smooth functioning of reservation system.
- Coordinated event bookings successfully, ensuring specific requirements were met perfectly.
- Provided excellent service, resulting in repeat bookings from satisfied customers.
- Handled large volume of calls with patience and professionalism.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Processed payments and online bookings with zero error.
- Communicated reservation confirmations to guests via post and email.
Food and beverage trainee
Radisson Blu Hotel
KUMARAKOM, INDIA
11.2008 - 01.2009
- Managed beverage orders, delivering prompt service.
- Maintained dishwashing station, contributing to overall kitchen cleanliness.
- Prepared tables before meal service began, creating welcoming atmosphere for diners.
- Promoted new menu items to patrons, driving customer interest in specials.
- Helped in inventory management, tracking stock levels accurately.
- Assisted in special event catering, providing efficient food service under pressure.
- Carried out general cleaning duties at end of shift keeping work area sanitary.
- Ensured clean workspace for optimum hygiene.
- Supported senior staff during peak hours, reducing wait times for customers.
Education
Diploma -
International Air Transport Association
INDIABachelor Of Tourism - Tourism Studies
S.N College
INDIA 03.2006 - 07.2008
Plus Two - COMMERCE GROUP
S.K.M.H.S.School
INDIASkills
- Accurate
- Flexible
- Detail oriented
- Team Development
- Sales Techniques
- Business Management
- Maintained confidentiality
- Customer concern resolution
- Client relationship building
Languages
English
Fluent
Malayalam
Native
Tamil
Elementary (A2)
Hindi
Beginner
Personal Information
- Date of birth: 05/24/88
- Gender: Female
- Marital status: Married
Custom
The above mentioned details are true and correct to my best of knowledge and belief. If you give an opportunity to work in your esteemed organization, I shall assure you of my best services to the satisfaction of my superiors of handling any sort of work entrusted to me.
Affiliations
- Social networking
- Music
- Travel
- Fashion Designing
Timeline
Customer Relation Officer
Navinora Private Limited
06.2024 - Current
Sales Executive
TVS Mahindra
01.2015 - 12.2015
Executive Grade II
Popular Motor world Pvt Ltd
08.2011 - 11.2013
Reservation Executive Trainee
KTDC
04.2010 - 04.2011
Food and beverage trainee
Radisson Blu Hotel
11.2008 - 01.2009
Bachelor Of Tourism - Tourism Studies
S.N College
03.2006 - 07.2008
Diploma -
International Air Transport Association
Plus Two - COMMERCE GROUP
S.K.M.H.S.School
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