Chindu S
Kollam
Summary
Proven Assistant Customer Service Manager with a track record of enhancing customer satisfaction and retention at ESAF Small Finance Bank. Skilled in Customer Relationship Management and Sales proficiency, consistently achieving sales targets. Expert in team development, adept at fostering strong customer relationships and driving branch performance. Achieves 100% repayment rates through effective credit management.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
ESAF Small Finance Bank
Kollam
07.2024 - Current
- Managed a portfolio of [number] customers, ensuring 100% repayment, and achieving sales targets consistently.
- Developed and maintained strong relationships with customers, providing excellent customer service, and resolving queries effectively.
- Collaborated with the branch team to achieve business objectives, and improve overall branch performance.
Assistant Customer Service Manager
ESAF Swasraya Multistate Agro Co-operative Society Ltd.
Kollam
02.2023 - 06.2024
Customer Service Executive
ESAF Swasraya Multistate Agro Co-operative Society Ltd.
Kollam
11.2019 - 02.2023
Clerk (Daily Wages)
Kollam District Farmers Social Welfare Co-operative Society Ltd.
09.2018 - 11.2018
Education
BCom. - Computer Application
University of Kerala
01.2012
Plus 2 -
State Board of Tamil Nadu
01.2009
SSLC -
State Board of Tamil Nadu
01.2007
Skills
- Team development
- Customer Relationship Management
- Sales and Marketing
- Branch Operations
- Credit Management
- Customer engagement
- Sales proficiency
Personal Information
- Date of Birth: 07/01/92
- Gender: Female
- Nationality: Indian
Otherqualifications
- Communication skills – Proficient in English, Malayalam, Tamil and Hindi
- Tally
- Basic Computer Knowledge and MS Office
Affiliations
- Chairman's Club Winner, ESAF Small Finance Bank, [Year] - Recognized for outstanding performance in sales and customer repayment.
- 100% Repayment Staff, ESAF Small Finance Bank, [Year] - Achieved 100% repayment from customers, demonstrating exceptional credit management skills.
Timeline
Assistant Customer Service Manager
ESAF Small Finance Bank
07.2024 - Current
Assistant Customer Service Manager
ESAF Swasraya Multistate Agro Co-operative Society Ltd.
02.2023 - 06.2024
Customer Service Executive
ESAF Swasraya Multistate Agro Co-operative Society Ltd.
11.2019 - 02.2023
Clerk (Daily Wages)
Kollam District Farmers Social Welfare Co-operative Society Ltd.
09.2018 - 11.2018
BCom. - Computer Application
University of Kerala
Plus 2 -
State Board of Tamil Nadu
SSLC -
State Board of Tamil Nadu
Similar Profiles
SUDHINA ASUDHINA A
Executive Trainee at ESAF Small Finance Bank LtdExecutive Trainee at ESAF Small Finance Bank Ltd
SAJEESH P BSAJEESH P B
Branch Head at ESAF Small Finance BankBranch Head at ESAF Small Finance Bank
D. PRIYAD. PRIYA
SENIOR OFFICER at ESAF SMALL FINANCE BANKSENIOR OFFICER at ESAF SMALL FINANCE BANK