Chingmei Younpathru
Kohima
Summary
Dynamic and results-oriented professional with extensive experience at St Regis Goa Resort, excelling in personalized service and guest relations. Spearheaded private dining and event coordination, enhancing business loyalty through meticulous attention to detail and exceptional oral communication. Proven track record in managing time efficiently, ensuring VIP satisfaction and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Butler Host
St Regis Goa Resort
06.2024 - Current
- Provided exceptional service to high end Luminaries
- Promoted business loyalty by fostering positive customer relationships.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Managed VIP check-ins and departures
- Coordinated private events and parties
Food and Beverage Associate
St Regis Goa Resort
11.2023 - Current
- Coordinated private dining experiences for discerning Luminaries
- Conceptualized and executed customized menus for formal dinner menus
- Executed gourmet catering services for cooperate events
- Successfully worked and managed services during peak hours, handling 150+ guests
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Diploma in Aviation And Hospitality -
Emporium Aviation & Hospitality Institute
Dimapur, India09-2023
Associate of Science -
Modern College
Kohima07-2021
High School Diploma -
Azedon High School
Kohima, India05-2019
Skills
- Personalized service
- Travel Arrangements
- Guest Relations
- Planning events
- Discretion and Confidentiality
- Schedule setting
- Oral communication
- Attention to Detail
- Speech Clarity
- Managing time
Accomplishments
- Provided exceptional service to discerning guests, consistently receiving 95%+ positive reviews.
- coordinated and executed high-profile events for VIP guests .
- Coordinated 20+weddings and events within 6 months, exceeding guests expectations.
- Received distinction for Fresher of the month.
- Enrolled 50+ guests in Marriott Bonvoy loyalty program within 6 months, achieving 80% conversion rate
Certification
- Distinction Certificate in Butler Service - July 2024
- Awarded within first month of joining, recognizing exceptional service skills and dedication
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Butler Host
St Regis Goa Resort
06.2024 - Current
Food and Beverage Associate
St Regis Goa Resort
11.2023 - Current
- Distinction Certificate in Butler Service - July 2024
- Awarded within first month of joining, recognizing exceptional service skills and dedication
Diploma in Aviation And Hospitality -
Emporium Aviation & Hospitality Institute
Associate of Science -
Modern College
High School Diploma -
Azedon High School
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