Chinju George
Colt Technology Services
Bengaluru
13
years of professional experience
Sr. Quoting Analyst with over 12 years of progressive experience in quoting, order management, and end-to-end billing of complex Managed and Maintenance Service contracts, including renewals. Proven ability to deliver accurate, high-quality quotes under tight timelines,and manage full lifecycle invoicing, true-up reconciliations, and variance analysis in high-volume environments. Currently as Quoting Sr. Analyst at Colt Technology Services, I process customer/sales quote requests, support business revenue targets, procure third-party costs, and maintain process documentation while previously owning enterprise Managed Services billing portfolios at NTT/Genpact. Combines deep expertise in SAP, ServiceNow, Salesforce, and MS Office with strong stakeholder communication, proactive problem-solving, and a continuous-improvement mindset—ready to take on greater leadership and process ownership responsibilities.
Work History
4 Years 6 Months
04.2022 - Current
4 Years 6 Months
SR. QUOTING ANALYST
Colt Technology Services
04.2022 - Current
- Processed quote requests and prepared cost details to enable timely responses for customers and sales.
- Produced timely quotes by aligning customer and sales requirements with agreed timelines.
- Delivered quotes quickly and accurately to meet customer demands. supported business revenue generation.
- Conducted connectivity checks, sourced OLO costs, and utilized off-net supplier tools to ensure accurate quote preparation.
- Maintained accurate offer and quote records to facilitate order conversion following customer or sales acceptance.
- Maintained consistent communication with sales teams to ensure process alignment. kept work instructions aligned with business and process requirements.
- Created and updated documentation to support internal process management., administrative logs, and management reports were maintained for operational control.
- Adopted changes in systems, tools, and processes to enhance ways of working.
- Maintained current knowledge of new products and technologies to enhance quote accuracy and process awareness.
4 Years 7 Months
09.2017 - 04.2022
4 Years 7 Months
ORDER MANAGEMENT AND BILLING ADMINISTRATOR
NTT India GDC Private Limited
09.2017 - 04.2022
- Manage the end-to-end billing process for a portfolio of large, complex Managed Services contracts, including all Enterprise Services (ES).
- Maintained billing requirements and prepared periodic invoices in accordance with client contract terms, ensuring compliance and accuracy.
- Manipulating large volumes of internal & external data sources to calculate periodical billing.
- Gathered inputs from internal and external parties, following up on invoices and reports to facilitate timely billing processes.
- Reconciling True-ups and Analyzing cost vs sell to ensure profitability.
- Identified variances and trends, escalating anomalies to relevant stakeholders to support prompt resolution.
- Liaising with internal stakeholders for queries, client purchase orders and assistance with issue resolution, including but not limited to: Client Delivery Executives, Client Operations Managers, Account Managers, SMCs, Order Management, Finance, Client Take On, Vendor Admin, MS Commercial, Accounts Receivable.
- As subject matter experts for a portfolio of clients, be the escalation point for any invoicing/payment queries.
- Creating the invoice in SAP via ServiceNow and sending it to the client.
- Issued proforma invoices for client review to ensure accurate billing.
- Consulted with sales team to provide renewal quotes and overcome objections.
- Track and provide status updates on all open sales opportunities
2 Years 3 Months
04.2015 - 07.2017
2 Years 3 Months
CUSTOMER SERVICE ASSOCIATE
Accenture Solutions Pvt Ltd
04.2015 - 07.2017
- Delivered price quotations to customers, ensuring competitiveness and accuracy.
- Quote validation against internal approvers and Purchase orders in My Quotes.
- Managed order management requirements to streamline processing.
- Creation of Sale Order and submitting to Global revenue operations.
- Monitored shipment status to guarantee timely delivery and communicated manufacturing details.
6 Months
10.2014 - 04.2015
6 Months
MAINTENANCE CONTRACT OPERATIONS ANALYST
Accenture Solutions Pvt Ltd
10.2014 - 04.2015
- Managed maintenance contract operations, overseeing contract renewals and updates.
- Managed renewal, scrubbing, tech refresh, and rebooking of software and hardware contracts to maintain compliance and service continuity.
- Manages contracts activity for renewal, installation, de-installation activity and upgrades of contract equipment for assigned regional accounts. (In conjunction with the terms of the Hardware and Software warranty and/or maintenance contract). Modified contract information to ensure accuracy.
- Reviewed contracts for service, support levels, and billing cycles to ensure compliance.
- Prepared detailed quotations for contract services to facilitate timely renewals.
- Configured quotes for EMC's core products to meet client specifications.
1 Year 2 Months
06.2013 - 08.2014
1 Year 2 Months
Account Process Executive
Greet Technology Pvt Ltd
06.2013 - 08.2014
- Guided Tally clients in verifying accounts and invoices to enhance financial integrity.
- Identified and rectified invoice errors in clients' books to maintain accurate financial records.
- Verified and rectified accounting issues to ensure accuracy and compliance.
- Helping them with Service Tax, VAT, Excise Calculations & Generating documents.
- Assisted Tally users by providing product support and updates.
- Generating payroll.
- Providing licenses for the Tally User.
Education
Bachelor of Commerce
Bangalore University | 06-2013
St. Claret College
Skills
Quote management
Pricing analysis
Reconciliation expertise
Data reconciliation
Contract negotiation
Invoice processing
Analytical data management
Process management
Personal Information
- Date of Birth: -18-02-1993
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
Hobbies & Interests : Reading & Writing Current affairs & listening to podcasts.
Timeline
SR. QUOTING ANALYST
Colt Technology Services
04.2022 - CurrentRead more
ORDER MANAGEMENT AND BILLING ADMINISTRATOR
NTT India GDC Private Limited
09.2017 - 04.2022Read more
CUSTOMER SERVICE ASSOCIATE
Accenture Solutions Pvt Ltd
04.2015 - 07.2017Read more
MAINTENANCE CONTRACT OPERATIONS ANALYST
Accenture Solutions Pvt Ltd
10.2014 - 04.2015Read more
Account Process Executive
Greet Technology Pvt Ltd
06.2013 - 08.2014Read more
Bangalore University - Bachelor of Commerce,
Read more