Chinkesh Gupta
Summary
A result driven Operations Associate Manager with background in overseeing daily operations and team management. Successfully implemented process improvements and streamlined workflows, enhancing productivity and team efficiency. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager, Research
Astagic InfoSoft Pvt. Ltd.
05.2021 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitor and audit data to maintain accuracy and quality.
- Prepared daily, weekly, and monthly production summaries and Quality Reports
- Prepare SOP's, Execute QC's and ensure timeline of assigned projects.
- Developing comprehensive documents to extract, analyze, and present metric data, providing clear insights for optimal resource allocation.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Prepared dashboard for tracking individual and team performance using advance Excel.
- Managed workflows using Jira, tracking sprints, backlogs, and issue resolution.
- Managed support tickets, escalations, and service-level agreements (SLAs) in Zendesk Support.
- Collaborated closely with senior management and our Dataops team on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
Lead, Research
Astagic InfoSoft Pvt. Ltd.
05.2020 - 04.2021
- Successfully led a team of 25 researchers
- Prepared daily, weekly, and monthly production summaries and quality reports
- Fostered a data-driven and communicative culture, achieving personal and team targets
- Prepare SOP's, Execute QC's and ensure timeline of assigned projects
- Develop, implement, and maintain quality assurance protocols
- Conduct Pre-shift meets to provide the updates from clients and share the performance results
- Prepare the weekly roster and plan the leaves for the agents
- Delegate tasks and set project deadlines
- Using Jira to tracking project status
- Using Zendesk to manage customer requests
Associate Team Lead, Research
Astagic InfoSoft Pvt. Ltd.
05.2019 - 04.2020
- Prepared daily, weekly, and monthly production summaries and Quality Reports
- Develop, implement, and maintain quality assurance protocols
- Conduct Pre-shift meets to provide the updates from clients and share the performance results
- Prepare the weekly roster and plan the leaves for the agents
- Delegate tasks and set project deadlines
- Coordinated a team of research assistants to ensure timely completion of research tasks
Senior Quality Analyst, Research
Astagic InfoSoft Pvt. Ltd.
05.2018 - 04.2019
- Share daily production reports
- Auditing of data for ensuring the quality of the data above 95%
- Collect, analyze information to create comprehensive reports
- Handling the Training of the new recruits
- Using Google Sheets to process and maintaining the data
Quality Analyst, Research
Astagic InfoSoft Pvt. Ltd.
05.2017 - 04.2018
- Using Google and LinkedIn do to extensive research on Company and Contacts Information
- Collect, analyze information to create comprehensive reports
- Process client tickets
- Share daily production reports
- Using Google Sheets to process and maintaining the data
Education
MBA - Finance And Operations
Lovely Professional University
01.2024
M.Com - EAFM
University of Rajasthan
01.2016
B.Com -
University of Rajasthan
01.2014
12-CBSE -
Tilak Public School
01.2010
Skills
- Ability to Multitask
- Customer Service
- Recruiting and Interviewing
- Time Management
- Leadership
- Advanced Microsoft Excel
- Operations management
- Basic SQL
Websites
Languages
English
Hindi
Certification
- Microsoft Excel Assessment, LinkedIn
2 0 2 3 — 2 0 2 3
- Accounting Foundations: Understanding the GAAP (Generally Accepted Accounting Principles), LinkedIn
2 0 2 4 — 2 0 2 4
- Excel Essential Training (Microsoft 365), LinkedIn
- Certification of Excellence: Live Project based Internship cum Training in SQL by Samyak IT Solutions pvt. ltd.
Timeline
Associate Manager, Research
Astagic InfoSoft Pvt. Ltd.
05.2021 - Current
Lead, Research
Astagic InfoSoft Pvt. Ltd.
05.2020 - 04.2021
Associate Team Lead, Research
Astagic InfoSoft Pvt. Ltd.
05.2019 - 04.2020
Senior Quality Analyst, Research
Astagic InfoSoft Pvt. Ltd.
05.2018 - 04.2019
Quality Analyst, Research
Astagic InfoSoft Pvt. Ltd.
05.2017 - 04.2018
B.Com -
University of Rajasthan
12-CBSE -
Tilak Public School
- Microsoft Excel Assessment, LinkedIn
2 0 2 3 — 2 0 2 3
- Accounting Foundations: Understanding the GAAP (Generally Accepted Accounting Principles), LinkedIn
2 0 2 4 — 2 0 2 4
- Excel Essential Training (Microsoft 365), LinkedIn
- Certification of Excellence: Live Project based Internship cum Training in SQL by Samyak IT Solutions pvt. ltd.
MBA - Finance And Operations
Lovely Professional University
M.Com - EAFM
University of Rajasthan
Similar Profiles
Alka BhatAlka Bhat
Senior Coding Specialist - Healthcare at Quest Infosoft Pvt. LtdSenior Coding Specialist - Healthcare at Quest Infosoft Pvt. Ltd
Piyush RajPiyush Raj
Assistant Product Manager at Logo Infosoft Pvt LtdAssistant Product Manager at Logo Infosoft Pvt Ltd
PANCHITA SAIKIAPANCHITA SAIKIA
Business Development Executive (2016-2017) at Charismatic Infosoft India Pvt. Ltd.Business Development Executive (2016-2017) at Charismatic Infosoft India Pvt. Ltd.