CHINKEY CHOUDHARY
Project Manager
Pune
Work Preference
Summary
Dynamic Project and Operations Manager with over three years of experience in IT service delivery, governance, and cross-functional execution within client-facing environments. Demonstrated ability to manage multiple enterprise projects simultaneously, consistently achieving SLA compliance exceeding 98%, while minimizing escalations and ensuring operational readiness. Expertise in risk management, stakeholder communication, and process optimization, supported by a strong foundation in ITIL-based service management and structured project governance. Recognized for a detail-oriented approach and exceptional communication skills, with a proactive mindset focused on identifying and resolving issues to enhance team performance and drive organizational success.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Operations Manager
JOMBAY
09.2025 - 03.2026
- Managed 13–15 concurrent enterprise projects, ensuring delivery within scope, timeline, and SLA commitments.
- Achieved 98%+ SLA adherence through monitoring alignment, workflow configuration, and structured service governance.
- Reduced client escalations by 30% by implementing proactive reporting models and an executive communication cadence.
- Mentored subordinates to ensure consistent quality, adherence to SOPs, and process excellence.
- Led the configuration of backup and restore solutions aligned with Jombay tools and infrastructure compliance standards.
- Owned complete lifecycle delivery: requirement analysis, effort estimation, scheduling, execution, QA validation, and transition to operations.
- Conducted a Root Cause Analysis (RCA) for service deviations and implemented corrective actions, improving service stability.
- Ensured zero critical deployment failures via structured Operational Readiness and Acceptance (ORA) reviews.
- Conducted delivery lifecycle audits and implemented workflow improvements, reducing turnaround time by 15%.
- Standardized project documentation and reporting improve cross-team transparency and audit readiness.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Project Manager
JOMBAY
01.2024 - 09.2025
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
Key Account Manager
Jombay
05.2023 - 01.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Senior Executive Officer - Airport Operations
INTERGLOBE AVIATION (INDIGO)
09.2022 - 12.2022
- Managed daily airport operations and enforced safety protocols with zero critical errors in high-pressure scenarios.
- Led and supervised teams of 5–8 staff members, fostering a culture of operational excellence and a service-first mindset.
- Spearheaded security audits, documentation reviews, and compliance checks in line with regulatory frameworks.
- Resolved complex customer and operational issues swiftly, maintaining high satisfaction and brand reliability.
- Analyzed the time impact and financial implications of recovery operations to ensure effective cost control.
- Facilitated employee training programs designed to enhance skill sets and boost overall productivity levels.
- Collaborated with security personnel to establish effective measures for detecting and preventing unauthorized access to restricted areas.
- Conducted regular performance evaluations for staff members, providing constructive feedback to encourage continuous improvement in their job roles.
Customer Service Executive
INTERGLOBE AVIATION (INDIGO)
02.2019 - 09.2022
- Operational Excellence: Managed daily airport operations and enforced safety protocols with zero critical errors in high-pressure scenarios.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Improved airport safety by conducting regular inspections and identifying potential hazards.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
- Provided announcements to passengers to explain baggage procedures.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Avionics
Hindustan University
Chennai, India 04.2001 -
High School Diploma -
HIET Chennai
Chennai, India 04.2001 -
Skills
Project Leadership: End-to-end execution, milestone tracking (Rocketlane), and resource coordination
Operational Readiness & Transition Management
IT Service Delivery Management
Change Management (ITIL)
Process Excellence: Root cause analysis and reporting automation
Strategic Communication: Cross-functional alignment with Product and Risk teams, team mentoring, and senior management
Process Optimization & Continuous Improvement
Tools: Rocketlane Advanced Excel Workflow & Monitoring Tools
Accomplishments
- Audit Readiness: Developed risk monitoring dashboards that improved early issue detection and audit readiness.
- Zero-Error Delivery: Delivered multiple complex assessment configurations with zero critical errors, ensuring total data integrity.
- Governance Mastery: Achieved 100% compliance with control and reporting frameworks through proactive governance.
Certification
ITIL 4 Foundation: Certified December 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISO27001 Lead Auditor :TUV Rheinland (Pursuing /Targeted)
04-2026
Operations Manager
JOMBAY
09.2025 - 03.2026
AI Productivity: Certified in ChatGPT, Claude, and DeepSeek
01-2025
Project Manager
JOMBAY
01.2024 - 09.2025
Key Account Manager
Jombay
05.2023 - 01.2024
ITIL 4 Foundation: Certified December 2022
12-2022
Senior Executive Officer - Airport Operations
INTERGLOBE AVIATION (INDIGO)
09.2022 - 12.2022
Customer Service Executive
INTERGLOBE AVIATION (INDIGO)
02.2019 - 09.2022
Bachelor of Science - Avionics
Hindustan University
04.2001 -
High School Diploma -
HIET Chennai
04.2001 -