Chinky Malhotra
Assistant Manager- Travel- Adminstration
176 Mukherjee Nagar ,,New Delhi
Summary
With over 5+ years of experience in the travel and administration worked through Travel Agency & Corporate under Visa Processing & Domestic-International environment and office management . Job Objective Seeking long-term position in which my professional experiences and special qualifications will help encourage the growth of both my organization and myself.. Career Objective: To be a part of an environment, which unleashes my skills towards the growth of the Organization, along with scope to excel in the concurrent and ever changing field, learning new concepts which increase the propensity in diversifying my knowledge towards achieving the goals.
Overview
2
2
Languages
3
3
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager-Travel -Adminstration
Archer & Angel -Advocates & Legal Consultants
New Delhi, Delhi
02.2019 - 12.2020
- Assisted various sections under like Domestic & International travel,visa, insurance and railway booking management tapped along with working on administration department and also support in reception area.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed strategies to maximize revenue, control expenses and improve performance goals of department.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Maintained physical and computer-based filing systems and located and retrieved files upon request from authorized users.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Handle sensitive Information in a confidential manner.
- Generate the traveler Scorecard’ monthly using decision Source by SKH Travel, and report month by month travel variance and total spend to the leadership team.
- Provide information regarding possible travel.
- Book and manage the flights(domestic and International ) with the company travel provider, ensuring the most cost effective routes are booked.
- Organization of travel requests, providing and researching travel options as well as providing final itineraries.
- Originate and maintains hotel, car, and air grids and manages all unexpected changes to travel plans.
- Preparing visa applications & providing information related to visa.
- Apply knowledge of all airlines rules, regulation, tariffs, and fair requirements while making reservation.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs .
Travel Consultant
Dnata International Pvt Ltd
Noida, Up
01.2016 - 10.2018
- Key Responsibilities.
- Associated with Hindustan Unilever.
- Co-ordinating with almost 80 Implants which have tie-up with our company , related to same job profile includingInsurance, visa's , ticket's railway tickets and hotel bookings.
- Use different software's like Galileo(ticketing), KDS,&DFO 2G(update client detail), Birdre's(railway ticket) , BTR(cab) and ITQ(invoice).
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Apply knowledge of all airlines rules, regulation, tariffs, and fair requirements while making reservation.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Reviewed, input and paid invoices for travel-related services.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Assisted with requests and complaints by presenting suitable solutions or refunds.
- Prepared, updated and maintained log for errors including collating the data entry errors, general errors for the whole team; providing reports to the on weekly and monthly basis.
- Preparing missecelenious reports, correspondence, statistics , complete backend operations work related to ticket & hotel booking and visa documents.
Customer Service Agent
Bird Worldwide Flight Services Ltd
Delhi, Delhi
11.2013 - 10.2015
- Dedicated staff towards the renowned Airline “OMAN”.
- Check-in and ensure that tickets and travel documents (passport, visas (if req), etc) of passenger are valid.
- Supported operations by managing professional communications, tracking data and managing records.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Report blacklisted documents immediately.
- Weight and determine excess baggage, issue excess baggage charges.
- Carry out the carriers seat allocation or selection system, issue boarding pass.
- Ensure that frequent flyer programs of the airlines are professionally handled.
- Manage the boarding process handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure. Collect airport and any other service taxes applicable.
- Handling delayed and cancelled operations.
Education
Bachelor of Arts - Political Science
School of Open Learning
Delhi 06.2011 - 06.2015
Skills
Office
Event Coordination
Office administration
Customer Relations
Good listening skills
Administrative support
Data entry experience
Travel arrangements
MS Office
Responsible
Interpersonal Communication
Verbal and written communication
Vendor relations
Additional Information
· PERSONAL DETAILS - Marital Status-: Married , Nationality-: Indian
Accomplishments
- Achieved Volunteer Certification in year 2010 for participating in Common Wealth Games
- Achieved quarterly of the employee in April 2018 to June 2018
Certification
CRS Basic And Advance Course - Galileo
Timeline
Assistant Manager-Travel -Adminstration
Archer & Angel -Advocates & Legal Consultants
02.2019 - 12.2020
Travel Consultant
Dnata International Pvt Ltd
01.2016 - 10.2018
Customer Service Agent
Bird Worldwide Flight Services Ltd
11.2013 - 10.2015
Airport Management
08-2013
Microsoft Office System
07-2012
CRS Basic And Advance Course - Galileo
08-2011
Bachelor of Arts - Political Science
School of Open Learning
06.2011 - 06.2015