Chinmay Deshpande
Technical Solutions Consultant
Bangalore,KA
Summary
A well-rounded Incident Lifecycle moderator with 3 years of experience working as a SLM owner and IT Support assistant for large corporations, mainly in ‘End User Support sector. I have been an extended IT arm for Hewlett-Packard since 2017. Most recently, I am responsible for turnkey SLA management .My main focus is proving exact IT support that not only inspires other executives but also functions as a powerful individual to enhance delivery levels.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Technical Solutions Consultant
Hewlett Packard Enterprise
Bangalore, KA
05.2019 - Current
- Analyzed Windows server business to identify spending trends, whitespace and growth opportunities, compliance issues, and assisted account teams in target account development.
- Delivered pre-sales technical support for Windows server and desktop virtualization.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Worked flexible hours; night, weekend, and holiday shifts.
Technical Analyst
Hewlett - Packard INC
Bangalore , KA
05.2018 - 05.2019
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Diagnosed Issues Occurring With Particular Scenario and Checked For Possible Non Replacement Scenarios For Parts
Technical Support Engineer
Hewlett - Packard INC
Bangalore, KA
11.2017 - 05.2018
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas such as Print Quality and Compatibility.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Engineering - Computer Science
Tatyasaheb Kore Institute of Engg. & Technology
Warananagar ,Kolhapur 05.2013 - 04.2017
Skills
Networking
undefinedTimeline
Technical Solutions Consultant
Hewlett Packard Enterprise
05.2019 - Current
Technical Analyst
Hewlett - Packard INC
05.2018 - 05.2019
Technical Support Engineer
Hewlett - Packard INC
11.2017 - 05.2018
Bachelor of Engineering - Computer Science
Tatyasaheb Kore Institute of Engg. & Technology
05.2013 - 04.2017
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