I am current working as a Infrastructure Operation Lead to Manage (server & endpoint team) with overall 10+ years of successful experience in Windows/VMware/Hyper-V and Patch Management/Azure IAAS/Active Directory. Recognized consistently for performance excellence and contributions to success in IT industry Strengths in SME and provide proactive solutions and Handling customer escalations.
Ø Lead medium Infra projects appx.14,500 users & 14,000 endpoints, including the design and deployment of new IT Infra systems and services
Ø Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Ø Experience with framing policies, processes and procedures for IT Infrastructure
Ø Maintain and manage all existing IT infrastructure including hardware, client desktop OS – Windows
Ø Active Directory 2016 infrastructure build with signal forest
Ø Understand directory architecture/directory components/Object Names and implemented FSMO/Security/Group Policy, understand ADFS/migrate active directory 2016 to 2019
Ø Backup process implemented and restore if required System State/ bare metal and group policy
Ø Manage DHCP & DNS and Internal Certificate Server
Ø Trend micro antivirus implemented and manage TMCM/Antivirus Server/HIPS/Endpoint Application Controller/Endpoint Encryption
Ø Installation and configuration windows vCenter server (approx. 500 servers), create new data centre/ new cluster and add hosts to the Vcenter. Understand Venter Appliance/PSC/SRM/MDR/Auto Deployment/P2V/Alert configuration/ Understand Standard/Distribution Switch and HP one View to manage to hardware, storage controller SC3020 manage with data store configure/RDM LUN create/Snapshot creation/alert monitoring/data store reclaim process/ESXI add to the storage controller etc.
Ø Patch Management by Radia approx. 14,000 Endpoints and more than 400 servers ( WSUS Knowledge)
Ø Manage Hyper-v 2016 approx. 100 Servers (Knowledge with SCVMM), understand the hyper-v replication
Ø Manage Cluster Management/Windows Load Balancer and other servers, build new servers & hardening before move to production environment
Ø Azure IAAS Knowledge with migration tool Azure Site Recovery/Active Directory AD connect
Ø end points manage like:- OS build/antivirus/ patch management/data backup other administrator work, inventory manage
Ø Infrastructure builds of DLP/Arcos PIM and manages operation work
Ø Monitor performance of information technology systems to drive cost and productivity levels, and to make recommendations for improving & standardization of the IT infrastructure
Ø Licence management, Vender coordination, asset management
Ø Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
Ø Ensure completeness of documentation
Ø Managing IT staff by recruiting and training employees, communicating job expectations and monitoring performance
Ø Prepare reports and ensure optimal performance and maintain records of service level agreements for customers
Ø Maintain and prepare all paperwork for various activities i:e:- DC-DR Drill Activity and provide performance backup to retrieve data in case of emergency
Ø VMware administrator for a large geographically dispersed enterprise approx. 100 ESXI hosts and 3 VCenter Servers 3000 plus Virtual Machines. Planning and executive the maintenance activity as per the schedule time window
Ø Installation and configuration windows vCenter server, create new data centre/ new cluster and add hosts to the VCenter. Understand VCenter Appliance/PSC/SRM/MDR
Ø Understanding and configuration HA, DRS, P2V, Alert configuration, Standard/Distribution Switch, iSCSI configures, NTP setting, Local user creation, DNS configuration and Virialized Operation manager and RVTools etc
Ø VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process
Ø P2V migration VMware conversions by using VMware vCenter Converter Standalone. Performing Snapshots, Cloning. Moving VM’s from using Storage/Host VMotion
Ø implemented to upgrade ESXI 5.5 to 6.0 and Venter Server and new site configuration as per the customer requirement
Ø Load balance as per the application and configure Physical server and ESXI on HP Blade Server DL420 and DL460 HP one view
Ø Coordinate with different team and plan to carry out the complete outage activity/ any Hardware failed ESXI and Physical Server and other relevant activity as per the process
Ø Worked on 24*7 environment
Ø Provide desktop support & troubleshooting for network users, software & hardware installation and configuration, regular data backups and maintenance of computer hardware
Ø Contacting clients to find out the nature of the problem, Installing and upgrading operating systems and computer software
Ø Anti-Virus installations and Troubleshooting to fix the issue, Network and connect computers within organization to better communication
Ø Address user tickets regarding hardware, software and networking, Conduct remote troubleshooting
Ø Record technical issues and solutions in logs, Direct unresolved issues to the next level of support personnel
Ø Follow up with clients to ensure their systems are functional, Report customer feedback and potential product requests
Ø Worked on 24*7 environment
Ø Install and configure software and hardware
Ø Manage network servers and technology tools
Ø Set up accounts and workstations
Ø Monitor performance and maintain systems according to requirements
Ø Troubleshoot issues and outages
Ø Ensure security through access controls, backups and firewalls
Ø Upgrade systems with new releases and models
Ø Develop expertise to train staff on new technologies
Ø Build an internal wiki with technical documentation, manuals and IT policies
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