
I am current working as a Infrastructure Operation Lead to Manage (server & endpoint team) with overall 10+ years of successful experience in Windows/VMware/Hyper-V and Patch Management/Azure IAAS/Active Directory. Recognized consistently for performance excellence and contributions to success in IT industry Strengths in SME and provide proactive solutions and Handling customer escalations.
Ø Lead medium Infra projects appx.14,500 users & 14,000 endpoints, including the design and deployment of new IT Infra systems and services
Ø Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Ø Experience with framing policies, processes and procedures for IT Infrastructure
Ø Maintain and manage all existing IT infrastructure including hardware, client desktop OS – Windows
Ø Active Directory 2016 infrastructure build with signal forest
Ø Understand directory architecture/directory components/Object Names and implemented FSMO/Security/Group Policy, understand ADFS/migrate active directory 2016 to 2019
Ø Backup process implemented and restore if required System State/ bare metal and group policy
Ø Manage DHCP & DNS and Internal Certificate Server
Ø Trend micro antivirus implemented and manage TMCM/Antivirus Server/HIPS/Endpoint Application Controller/Endpoint Encryption
Ø Installation and configuration windows vCenter server (approx. 500 servers), create new data centre/ new cluster and add hosts to the Vcenter. Understand Venter Appliance/PSC/SRM/MDR/Auto Deployment/P2V/Alert configuration/ Understand Standard/Distribution Switch and HP one View to manage to hardware, storage controller SC3020 manage with data store configure/RDM LUN create/Snapshot creation/alert monitoring/data store reclaim process/ESXI add to the storage controller etc.
Ø Patch Management by Radia approx. 14,000 Endpoints and more than 400 servers ( WSUS Knowledge)
Ø Manage Hyper-v 2016 approx. 100 Servers (Knowledge with SCVMM), understand the hyper-v replication
Ø Manage Cluster Management/Windows Load Balancer and other servers, build new servers & hardening before move to production environment
Ø Azure IAAS Knowledge with migration tool Azure Site Recovery/Active Directory AD connect
Ø end points manage like:- OS build/antivirus/ patch management/data backup other administrator work, inventory manage
Ø Infrastructure builds of DLP/Arcos PIM and manages operation work
Ø Monitor performance of information technology systems to drive cost and productivity levels, and to make recommendations for improving & standardization of the IT infrastructure
Ø Licence management, Vender coordination, asset management
Ø Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
Ø Ensure completeness of documentation
Ø Managing IT staff by recruiting and training employees, communicating job expectations and monitoring performance
Ø Prepare reports and ensure optimal performance and maintain records of service level agreements for customers
Ø Maintain and prepare all paperwork for various activities i:e:- DC-DR Drill Activity and provide performance backup to retrieve data in case of emergency
Ø VMware administrator for a large geographically dispersed enterprise approx. 100 ESXI hosts and 3 VCenter Servers 3000 plus Virtual Machines. Planning and executive the maintenance activity as per the schedule time window
Ø Installation and configuration windows vCenter server, create new data centre/ new cluster and add hosts to the VCenter. Understand VCenter Appliance/PSC/SRM/MDR
Ø Understanding and configuration HA, DRS, P2V, Alert configuration, Standard/Distribution Switch, iSCSI configures, NTP setting, Local user creation, DNS configuration and Virialized Operation manager and RVTools etc
Ø VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process
Ø P2V migration VMware conversions by using VMware vCenter Converter Standalone. Performing Snapshots, Cloning. Moving VM’s from using Storage/Host VMotion
Ø implemented to upgrade ESXI 5.5 to 6.0 and Venter Server and new site configuration as per the customer requirement
Ø Load balance as per the application and configure Physical server and ESXI on HP Blade Server DL420 and DL460 HP one view
Ø Coordinate with different team and plan to carry out the complete outage activity/ any Hardware failed ESXI and Physical Server and other relevant activity as per the process
Ø Worked on 24*7 environment
Ø Provide desktop support & troubleshooting for network users, software & hardware installation and configuration, regular data backups and maintenance of computer hardware
Ø Contacting clients to find out the nature of the problem, Installing and upgrading operating systems and computer software
Ø Anti-Virus installations and Troubleshooting to fix the issue, Network and connect computers within organization to better communication
Ø Address user tickets regarding hardware, software and networking, Conduct remote troubleshooting
Ø Record technical issues and solutions in logs, Direct unresolved issues to the next level of support personnel
Ø Follow up with clients to ensure their systems are functional, Report customer feedback and potential product requests
Ø Worked on 24*7 environment
Ø Install and configure software and hardware
Ø Manage network servers and technology tools
Ø Set up accounts and workstations
Ø Monitor performance and maintain systems according to requirements
Ø Troubleshoot issues and outages
Ø Ensure security through access controls, backups and firewalls
Ø Upgrade systems with new releases and models
Ø Develop expertise to train staff on new technologies
Ø Build an internal wiki with technical documentation, manuals and IT policies
Security updates
System monitoring
Server support
Resource integrity
Technical Analysis
Hardware and software installation
Virtualization
Backup Procedures
Leadership
Teamwork
Customer service
Good listening skills