Aditi Parakh
Flight Attendant
Summary
- Highly motivated and results-oriented customer service professional with 7 years of experience in exceeding customer expectations.
- Proven ability to identify customer needs and recommend suitable products, resulting in a 30% increase in customer satisfaction scores.
- Skilled in building rapport and fostering strong client relationships.
- Adept at handling pressure situations and maintaining composure under duress.
- Highly organized with a proven track record of leading teams and coordinating efforts to achieve operational efficiency.
Overview
2
2
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Flight Attendant
Qatar Airways
9 2016 - 06.2022
- Successfully navigated a challenging customer situation by offering alternative solutions especially when a product was out of stock and exceeding the customer's expectations with personalized service, leading to a positive review."
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Confident and composed under pressure, adept at handling challenging situations.
- Demonstrated exceptional problem-solving skills, fostering a collaborative team environment where I effectively motivated colleagues to achieve their best.
Flight Attendant
Jet Airways
11.2010 - 01.2012
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Ground Staff
G.M.R Airport
06.2010 - 10.2010
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
- Coordinated with various airport departments to ensure smooth operations and a seamless passenger experience.
- Maintained accurate records of lost items, facilitated communication between departments, and ensured compliance with airport regulations.
Banquets coordinator
TAJ hotels
09.2009 - 06.2010
- Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.
- Optimized workflow efficiencies by implementing standardized procedures for banquet operations across multiple venues.
- Managed budgets effectively for optimal cost control, negotiating vendor contracts and monitoring expenses closely.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
- Evaluated post-event feedback from guests constructively for continuous improvement in service delivery standards.
Education
Bachelor of Science - Computer Science
Bhonsala Military College
Nashik, India 05.2001 -
Diploma in Aviation And Hospitality - Aviation Management And Operations
Frankfinn Institute of Air Hostess Training
Nashik, India 05.2001 -
Skills
- Business class service
- Flight safety
- Ticket verification
- Time Management
- Multitasking
- Passenger safety management
- Passenger Behavior Monitoring
- Special Needs Assistance
- Emergency Evacuation
- Brand Promotion
- Cabin searches
- Food and Beverage Service
Certification
Certified Business class crew, Qatar Airways
Timeline
Flight Attendant
Jet Airways
11.2010 - 01.2012
Ground Staff
G.M.R Airport
06.2010 - 10.2010
Banquets coordinator
TAJ hotels
09.2009 - 06.2010
Bachelor of Science - Computer Science
Bhonsala Military College
05.2001 -
Diploma in Aviation And Hospitality - Aviation Management And Operations
Frankfinn Institute of Air Hostess Training
05.2001 -
Flight Attendant
Qatar Airways
9 2016 - 06.2022
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