Painting
Chinmay Singh
Hotelier
Jaipur,Rajasthan
Summary
Highly proactive manager with 11+ years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Well adaptive to FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Restaurant Manager
ALL DAY DINNING RESTAURANT/ EMPEROR LOUNGE AND ROOM SERVICE TAJ AMER
JAIPUR
09.2022 - Current
- Premium Lounge ( Emperor Lounge )
- Agreeing and managing budgets
- Promoting and marketing business
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Preparing and presenting staffing/sales reports
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Making improvements to running of business and developing restaurant and lounge
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Did a pre opening of Taj Amer Jaipur All day dinning restaurant and premium tea & coffee lounge
- Joined as pre opening team of Taj Amer Jaipur
- Finish the F&B project with the support of F&B manager.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
F&B Manager
AFC, Hotel Golden Leaves
Haven, Indore
11.2021 - 05.2022
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
Restaurant General Manager
Haven, Lounge
Haven
04.2020 - 10.2021
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Creating a positive work environment for team member
- Performing P&L analysis and controlling inventory
- Manage all F&B and day to day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Establish targets, KPI's, schedules, policies and procedures
- Managing a number of 60 staff of Food & Beverage
- Have done 50+ ODC , weddings and events and helping the company to increase their sale
- Always strive towards an exceptional customer
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Cafe White Sage
CIVIL LINES ,JAIPUR
01.2018 - 01.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Established strong rapport with local community organizations through participation in events and promotions.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
- Motivated staff to perform at peak efficiency and quality.
F&B Supervisor
Park Hyatt
Dubai
09.2011 - 12.2017
- Monitored and evaluated employee work performance and followed up on areas needing improvement
- Supervised, managed and trained over 20 employees on company policies and hazard procedures
- Developed and implemented budget plans to successfully increase profit margins
- Created and implemented plans to develop effective advertising to increase sales
- Ability to establish and maintain effective working relationships with officials, employees and clients
- Strong written and oral communication skills.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Enhanced team performance with regular evaluations and constructive feedback.
- Maintained impressive Number% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
B.sc - Hotel Management & Tourism
Annamalai University
06.2007 - 03.2010
Skills
Digital marketingundefined
Certification
Digital Marketing Course
Interests
Cricket
Timeline
Restaurant Manager
ALL DAY DINNING RESTAURANT/ EMPEROR LOUNGE AND ROOM SERVICE TAJ AMER
09.2022 - Current
F&B Manager
AFC, Hotel Golden Leaves
11.2021 - 05.2022
Restaurant General Manager
Haven, Lounge
04.2020 - 10.2021
Digital Marketing Course
04-2020
Hotel Management - Maximize and
04-2020
Analyse Restaurants Profits
04-2020
Revenue Management
04-2020
Restaurant Manager
Cafe White Sage
01.2018 - 01.2020
PATH Bar School(african eastern 2014)
06-2014
F&B Supervisor
Park Hyatt
09.2011 - 12.2017
B.sc - Hotel Management & Tourism
Annamalai University
06.2007 - 03.2010
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